Surgical Scheduler - FT - Day - CMG Call Center Newtown PA

Position Overview

Collaborates with OR and GI Endoscopy Unit to schedule cases, negotiating date and time, and avoiding resource conflicts. Coordinates special procedure needs with appropriate Organization departments and staff, as well as external resources. Gathers complete patient and procedure information. Schedules procedures and testing for patients at the hospital on a timely basis. Prepares and distributes schedules in accordance with established time frames. Works closely with physicians and office administration to schedule and maximize utilization of time. Obtains pre-certification and authorizations from various insurance carriers to facilitate maximum utilization and efficiency and minimal procedure-related problems. Completes referrals and pre-certifications for patients according to insurance requirements. Demonstrates willingness to assist co-workers during periods of heightened patient activity. Works independently to assure prompt patient service both on the telephone and at the front desk. Oversees the registration and checkout process and the handling of medical records to assure efficient flow of patients through the office. Reviews promptly with physician routine issues, difficulties and unusual circumstances. Handles promptly patient problems/complaints. Refers difficult situations to Director/Manager. Performs all medical receptionist duties, including but not limited to, answering phone calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co-pays and fees from patients and completing computer and paperwork associated with these functions. Coordinates the communication of follow-up care needs/reminder cards to patients. Oversees the filing of information into medical records according to established protocol, the preparation, pulling and filling of charts and the purging of charts for effective record management. Plans daily schedule to maximize physician productivity in the practice. Coordinates/schedules other physician activities/programs with various CH departments. Coordinates hospital patient activity for doctors and billing company. Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources (e.g., exam rooms, equipment) to ensure appropriate resources for each provider. Works in conjunction with physician(s) and Director/Manager to develop and implement a practice-specific plan for the introduction and growth of the practice in the community.

Responsibilities

• Schedule cases with OR and GI Endoscopy Unit, negotiating dates/times and avoiding resource conflicts
• Coordinate special procedure needs with internal departments, staff, and external resources
• Gather complete patient and procedure information
• Schedule procedures and testing for patients at the hospital on a timely basis
• Prepare and distribute schedules per established time frames
• Work with physicians and office administration to maximize time utilization
• Obtain pre-certifications and authorizations from insurance carriers
• Complete referrals and pre-certifications per insurance requirements
• Assist co-workers during high patient activity periods
• Provide prompt patient service via phone and front desk
• Oversee registration, checkout, and medical records handling for efficient patient flow
• Review routine issues, difficulties, and unusual circumstances with physicians
• Handle patient problems/complaints; escalate difficult situations to Director/Manager
• Perform medical receptionist duties: answer phones, schedule appointments, file records, check patients in/out, collect co-pays/fees, complete associated paperwork
• Coordinate follow-up care communication and reminder cards
• Manage medical records filing, chart preparation/pulling/filing, and chart purging
• Plan daily schedules to maximize physician productivity
• Coordinate physician activities/programs with Capital Health departments
• Coordinate hospital patient activity for doctors and billing company
• Implement provider scheduling with providers to ensure maximum productivity
• Coordinate resource scheduling (exam rooms, equipment) for each provider
• Develop and implement practice-specific growth plans with physicians and Director/Manager

Requirements

• High School Diploma or GED
• One-year medical office or hospital setting experience

Physical Demands and Work Environment

• Frequent: Sitting, wrist position deviation, pinching/fine motor activities, keyboard use/repetitive motion, talk or hear
• Occasional: Standing, walking, climbing (stairs or ladders), carry objects, push/pull, twisting, bending, reaching forward, reaching overhead, squat/kneel/crawl
• Continuous: Lifting floor to waist 15 lbs; lifting waist level and above 10 lbs
• Sensory Requirements: Accurate near vision, accurate far vision, color discrimination, moderate depth perception, moderate hearing
• Anticipated Occupational Exposure Risks: N/A

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA): Healthcare FSA, Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance: Voluntary Life Spouse, Voluntary Life Employee, Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

Pay

Pay Range: $18.57 – $23.23 per hour (full-time equivalent, 1.0 FTE). Actual compensation may differ depending on assigned hours and position status (e.g., part-time). The listed range is a good faith determination of potential base compensation at the time of advertisement and may be modified. Factors considered include location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus/incentive eligibility determined by role and level. The salary applies specifically to the advertised position and does not include potential bonuses, incentive compensation, differential pay, or other forms of compensation, allowances, or benefits.

Schedule

Scheduled Weekly Hours: 40