Surgical Scheduler Float - FT - Day - CMG Central Resource Office

Company Overview

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health‑care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital‑based services, to patients throughout the region.

Position Overview

• Collaborates with the OR and GI Endoscopy Unit to schedule cases, negotiating date and time, and avoiding resource conflicts.
• Coordinates special procedure needs with appropriate organization departments, staff, and external resources.
• Gathers complete patient and procedure information.
• Schedules procedures and testing for patients at the hospital on a timely basis.
• Prepares and distributes schedules in accordance with established time frames.
• Works closely with physicians and office administration to schedule and maximize utilization of time.
• Obtains pre‑certification and authorizations from various insurance carriers to facilitate maximum utilization, efficiency, and minimal procedure‑related problems.
• Completes referrals and pre‑certifications for patients according to insurance requirements.
• Demonstrates willingness to assist co‑workers during periods of heightened patient activity.
• Works independently to assure prompt patient service both on the telephone and at the front desk.
• Oversees the registration and checkout process and the handling of medical records to assure efficient flow of patients through the office.
• Reviews routine issues, difficulties, and unusual circumstances promptly with physicians.
• Handles patient problems/complaints promptly and refers difficult situations to the Director/Manager.
• Performs all medical receptionist duties, including answering phone calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co‑pays and fees, and completing associated computer and paperwork functions.
• Coordinates the communication of follow‑up care needs and reminder cards to patients.
• Oversees filing of information into medical records according to protocol, preparation, pulling, filling, and purging of charts for effective record management.
• Plans daily schedule to maximize physician productivity in the practice.
• Coordinates/schedules other physician activities and programs with various Capital Health departments.
• Coordinates hospital patient activity for doctors and the billing company.
• Works directly with providers to implement provider scheduling to ensure maximum productivity.
• Coordinates scheduling of resources (e.g., exam rooms, equipment) to ensure appropriate resources for each provider.
• Works with physicians and the Director/Manager to develop and implement a practice‑specific plan for the introduction and growth of the practice in the community.

Minimum Requirements

• High School Diploma or GED.
• One year of experience in a medical office or hospital setting.

Physical Demands and Work Environment

• Frequent physical demands: Sitting, wrist position deviation, pinching/fine motor activities, keyboard use/repetitive motion, talking or hearing.
• Occasional physical demands: Standing, walking, climbing (e.g., stairs or ladders), carrying objects, pushing/pulling, twisting, bending, reaching forward, reaching overhead, squatting/kneeling/crawling.
• Continuous physical demands: Lifting floor‑to‑waist 15 lb., lifting waist level and above 10 lb.
• Sensory requirements: Accurate near vision, accurate far vision, color discrimination, moderate depth perception, moderate hearing.

Benefits

• Medical Plan (including prescription drug coverage & in‑house employee pharmacy)
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) – Healthcare
• Flexible Spending Account – Dependent Care
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & AD&D Insurance
• Long‑Term Disability (LTD) Benefits
• Short‑Term Disability (STD) Benefits
• Employee Assistance Program
• Commuter Transit and Parking
• Supplemental Life Insurance – Voluntary Life (Spouse, Employee, Child)
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time‑Off Program

Pay

Pay Range: $18.57 – $23.23 (full‑time equivalent, 1.0 FTE). The listed range reflects a good‑faith determination of potential base compensation and may be modified based on location, experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. Total compensation may vary based on experience, skills, qualifications, and other relevant criteria.

Schedule

Scheduled Weekly Hours: 40