Surgical Scheduler-Breast Surgery

About the role

This position involves coordinating patient and provider registration and scheduling for new appointments, ensuring timely and efficient service, and providing customer service.

Responsibilities

• Coordinates patient and provider registration and scheduling for new appointments.
• Documents patient demographic, medical, financial, and referral information into the computer.
• Answers telephone, trisects calls, and takes accurate and detailed messages.
• Provides basic information and instructions to patients regarding the practice and hospitals.
• Obtains all patient information required by providers prior to an appointment.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.

Requirements

• High School Diploma or Equivalent required.
• Experience in a medical office or health care setting, with Epic experience preferred.
• Customer service work experience, specifically in a contact/call center environment 0-1 year required.
• Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
• Excellent communication, interpersonal, and team skills.
• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Ability to exercise judgment in dealing with sensitive, confidential information.

Qualifications

• High School Diploma or Equivalent required.

Skills

• Excellent customer service skills.
• Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
• Strong communication, interpersonal, and team skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
• In-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

Benefits

Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

$18.58 - $26.58/Hourly Grade 3

Schedule

Day (United States of America)