Surgical Onsite Specialist (Dallas TX)

About the role

The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization's growth and success. Territory: Dallas TX.

Responsibilities

• Customer Support: Provide real-time procedural assistance for Surgical COTs within aligned territory; offer technical expertise and troubleshooting support to ensure successful product usage; serve as a trusted resource for physicians and surgical teams in the OR.
• Customer Engagement & Communication: Act as a primary point of contact for customer inquiries during on-site procedures; ensure clear and effective communication between customers and colleagues; identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
• Equipment Upgrades & Maintenance: Perform equipment and software upgrades as required; conduct equipment fleet audits to ensure optimal product performance and compliance.
• Training & Education: Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications; support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
• Sales & Implementation Support: Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives; provide on-site support for regional conversions and product adoption strategies.
• Inventory Management: Maintain accurate tracking and availability of surgical products for smooth procedure execution; ensure inventory levels meet customer and operational needs.
• Success Metrics: Achieve/exceed sales objectives by driving product utilization and customer engagement; secure base business and expand new accounts through effective procedural support; generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.
• Product Portfolio Alignment: Stapling, Energy, Access & Instrumentation (A&I), OR Safety, Wound Closure, GYN & Hernia.

Required Qualifications

• Bachelor's degree
• Minimum of 1 year of required experience
• Field-based role that requires approximately 25% travel
• A valid driver's license issued in one of the 50 States with a clean driving record
• Ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required

Preferred Qualifications

• 1+ year of clinical experience in the OR
• B2B sales experience
• Excellent communication and interpersonal skills
• Relevant clinical or hospital experience
• Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
• Strong drive for results; action oriented; strong work ethic and career ambition
• Ability to develop and present complex product demonstrations