Surgical Concierge - Per-Diem

Duties/Responsibilities

• Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
• Serving as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or Care Credit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre-surgery testing and post-op appointments.
• Other duties as assigned.

Requirements

• Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients.
• Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience.
• Proficient with Microsoft Office products, G-Suite, and Windows environment.
• Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment.
• Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly.
• Competency using EPM / EHR.

Qualifications

• High School diploma or equivalent.
• Sales experience is a plus.

Skills

• Proven ability to sell premium vision correction services.
• Outstanding customer service skills.
• Proficiency in Microsoft Office products, G-Suite, and Windows environment.
• Ability to work collaboratively in a team setting.
• Effective verbal and written communication skills.
• Familiarity with Electronic Health Records (EHR) systems.

Benefits

• Competitive Salary $22.00 - $25.00
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday