Surgical Applications Specialist- West

Position Overview

The Retina Surgical Application Specialist supports and trains healthcare professionals on Bausch & Lomb retina technology. This includes setup, programming, troubleshooting, and surgical case support for the Stellaris Elite PC system across various surgical environments.

Training & Education

• Conduct onsite training for surgeons, nurses, and technicians in all surgical environments.
• In-service (train) ophthalmic staff on company-manufactured medical device equipment, including laser, diagnostic tools, microkeratome, and calculation software.
• Certify ophthalmic staff on company-manufactured medical device equipment after training during surgery observation and guidance.
• Train ophthalmic staff on data collection, data collection software, and device upgrades.
• Prepare and deliver educational presentations and “lunch and learn” sessions for customers or prospects.

Clinical Support

• Provide real-time assistance during retina surgeries, troubleshoot technical issues, and ensure optimal device performance for superior patient outcomes.
• Offer applications support at conventions, user meetings, and during co-travel with sales or marketing teams.
• Aid sales teams with clinical support to drive utilization and adoption.

Customer Relationship Management

• Build and maintain strong clinical relationships with surgeons, technicians, and support staff.
• Convey company marketing messages and technology updates to customers and prospects.

Requirements

• Bachelor's degree, appropriate ophthalmic certification or a minimum of 4 years of cataract and/or refractive surgical experience.
• Prioritizing tasks to meet goals.
• Excellent interpersonal skills and a pleasant, responsive attitude.
• Excellent organizational skills.
• Working knowledge of Microsoft Office suite of programs.
• Ability to travel extensively across a large geographic territory, including overnight stays.

Benefits

• Base salary between $85,000.00 and $105,000.00.
• Short-term and/or long-term incentives.
• Medical, dental, vision insurance.
• Disability and life insurance.
• 401(k) plan and company match.
• Tuition reimbursement program (select degrees).
• Company holidays.
• Well-being benefits.
• Sick time, floating holidays, and paid vacation.