Surgery Scheduling Representative

Banner Surgery Center – River Road is managed by Atlas Healthcare Partners. The surgery center offers exceptional care and outstanding customer service to patients and physicians in the Tucson Community. Specialized in Orthopedics, Plastics, and Podiatry operations, it features two operating rooms. The team is committed to ensuring an exceptional physician experience.

About the role

This position acts as a customer-oriented liaison between physician offices and the surgery center. Primary functions include scheduling surgical procedures using a computerized system and entering patient demographic and billing information.

Responsibilities

• Coordinates case times for elective procedures in a computerized scheduling system.
• Verifies and reviews physician privilege status prior to scheduling.
• Interfaces with medical staff offices to maintain logs of current privilege status while maintaining confidentiality.
• Acquires and maintains physician preference information and staff rosters.
• Obtains authorization numbers, History and Physicals, and verifies current laboratory test results.
• Orders previous medical records for the day of the procedure when necessary.
• Types and prints physician orders for multiple physicians and departments.
• Schedules and maintains physician block time and block time releases in partnership with the CEO and Business Development to optimize the schedule.
• Enters physician’s orders for lab, blood bank, medical imaging, and cardiology.
• Enters results of diagnostic tests, patient registration information, and patient charges.
• Compiles data and prepares statistical reports for management.
• Organizes and prioritizes case volume growth initiatives.
• Works with internal Atlas team members and the CEO to identify growth opportunities and mitigate service concerns for physician offices.
• Performs physician office site visits with the Business Development team to build customer relationships and address service concerns.
• Executes and documents all activities specified in the Scheduler’s initiative.
• Participates in quarterly business development strategic meetings.
• Acts as a patient liaison to the surgery center by greeting and directing patients, visitors, physicians, and families, and answering questions about policies and procedures.
• Relays patient data among nursing, physicians, and staff.
• Screens requests for patient information and refers to appropriate staff.
• Performs other duties as deemed necessary by the CEO to ensure high levels of customer service for physicians, their offices, and all surgery center staff.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, and professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating core behaviors each day.

Requirements

• High school diploma or GED required.
• Excellent organizational skills, effective human relations, and communication skills.
• Ability to meet deadlines and productivity standards.
• Knowledge of word processing and spreadsheet software, and ability to use computerized scheduling systems.
• Ability to maintain accurate statistical records, gather data, and produce reports.

Qualifications

• College degree preferred.
• Additional related education and/or experience preferred.
• Skills and abilities typically attained with 2 years of medical clerical experience, preferably in an acute care environment, central scheduling, or physician office setting.
• Knowledge of medical terminology, payor contract terms, and processes.

Benefits

We provide top-of-the-industry health and dental benefits with a matching retirement package.