Surgery Scheduler, General and Colorectal Surgery, (Larkspur/Novato), Full-Time, Days

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company Prima Medical Foundation dba MarinHealth Medical Network

Work Shift: 8 Hour (days) (United States of America)
Scheduled Weekly Hours: 40

Job Description Summary

The Surgery Scheduler maintains physician’s clinics and surgery schedules, provides direct assistance to physicians, and manages communication and correspondence directly with staff, patients, physicians and the Practice Leader. The Surgery Scheduler also maintains exceptional communication with local hospital and outpatient facilities.

Job Requirements, Prerequisites and Essential Functions:

• Pay Range: $27.83 - $33.40 - $38.96

• Essential Functions And Responsibilities:

  • Scheduling:

    • Making appointments for new and returning patients

    • Scheduling surgeries, procedures and colonoscopies

    • Maintaining physician schedules to assure efficient work flow

    • Interfacing with Practice Leader regarding scheduling issues

  • Direct assistance to physicians:

    • Providing administrative assistance to physicians

    • Obtaining necessary authorizations for surgeries, procedures and colonoscopies, if applicable

    • Submitting clinical information to outside sources at request of doctor, i.e. medical records for consult referrals, surgery details, etc.

  • Direct communication with patients:

    • Answering incoming telephone calls and providing excellent customer service

    • Providing new patients with patient packets for registration and prep information for surgeries, procedures and colonoscopies

    • Greeting patients as the enter and leave the clinic in a welcoming, professional manner

    • Sending letters to patients regarding surgery information

  • Office Maintenance:

    • Maintaining order in the waiting room throughout the day

    • Keeping work area effectively in order and free from hazards

    • Maintain exam rooms as needed

    • Report facility problems immediately

  • General:

    • Remains professional, calm, and effective in emergent or high-pressure situations

    • Acts as a team player with all staff members

    • Performs all other duties as required or assigned

  • Qualifications:

    • Education: High school diploma or General Educational Development (GED) certificate required

    • Experience: At least two years of related medical office experience

    • Prior referral and authorization experience

    • Demonstrated punctuality, reliability, and professionalism

    • Prior surgery scheduling experience preferred

    • Demonstrated and exceptional follow through and completion of tasks

    • History of exceptional customer service skills

    • Ability to multi-task effectively

    • Strong attention to detail

    • Understanding and usage of medical terminology

    • Knowledge of CPT and ICD-10 codes, especially related to general surgery a plus

    • Expertise in effective, tactful communication skills

    • Experience with and proficiency in use of electronic medical record systems. Allscripts a plus.

    • Ability to read, write, do arithmetic, and apply reasoning skills equal to at least that of the average high school graduate

    • Proficient computer skills and accuracy of data entry

    • Ability to work unsupervised

  Accommodation

  Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

  C.A.R.E.S. Standards

  MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

  Health & Immunizations

  To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter).

  Covid-19 Vaccination/Booster

  Covid-19 vaccination/booster remains strongly recommended.

  Equal Employment

  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.