Surgery Scheduler - Duke Orthopaedics of Raleigh

Surgical Case Management

• Review surgical postings to ensure accuracy, including correct patient, procedure, diagnosis, and surgical site.
• Review incoming referrals received, enter referral and order into system, and coordinate scheduling in the appropriate template depending on reason for procedure.
• Address discrepancies or missing information with providers before scheduling.
• Schedule surgeries in Epic or other scheduling systems, coordinating with hospitals and surgical centers to secure operating room times.
• Manage complex pre-operative and post-operative patient appointments, including related ancillary and diagnostic services, clearances and follow-ups.

Patient Communication

• Provide patients with detailed instructions regarding pre-operative and post-operative care.
• Respond promptly to patient inquiries, addressing concerns and providing reassurance throughout the surgical process.
• Deliver verbal and written confirmation of surgery dates and related appointments.
• Notify patients of out-of-pocket costs and guide them through financial responsibilities.

Insurance and Billing

• Verify insurance benefits and obtain prior authorizations for procedures requiring approval if required.
• Submit billing sheets daily for coding of surgeries.

Coordination and Documentation

• Record and manage the surgical schedule for staff and providers.
• Ensure all required documentation, including medical clearances and lab results, is collected and accurately logged.
• Work closely with anesthesia and other specialists to coordinate patient needs.

Job Eligibility Requirements

• A high school diploma or equivalent is required.
• An associate's degree preferred.
• Two years of experience in a clinical setting or in a coding/billing setting. An associate degree or higher may substitute for the experience requirement.
• Prior experience on Epic preferred.
• Ability to deal tactfully and courteously with internal and external customers.
• Ability to follow through on details of a project through completion.
• Ability to organize and set priorities.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD coding preferred.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.