Surgery Scheduler Clinic

About the role

As our Surgery Scheduler, you will be a critical orchestrator of complex operational logistics, ensuring seamless alignment of resources, personnel, and services. This is an exciting opportunity to work with an amazing team that is very skilled. Monday through Friday schedule and no weekends or organizationally recognized holidays required.

Responsibilities

• Schedules appointments and ancillary services – surgical procedures.
• Schedules patient surgical procedures based on authorized referral in accordance with established standards and procedures; verifies and reviews physician privilege status prior to scheduling.
• Gathers and documents insurance eligibility data, conducting routine verifications that can be done quickly during conversation; enters data in patient’s electronic medical record as appropriate.
• Schedules or coordinates pre-surgery clearance requirements prior to procedure.
• Reviews applicable work queue to identify patients requiring contact to confirm an existing appointment, and/or schedule a periodic future visit; contacts patient in accordance with established procedures.
• Contacts and follows up with patients to reschedule a missed/cancelled appointment; documents reason(s) for no-show in accordance with established procedures; notifies management if patient has violated a policy and further action is required.
• Makes arrangements for addressing special/ancillary patient requirements, including transportation, interpreters and other needs relating to patient care and satisfaction.
• May interact with referring clinic to ensure successful coordination of patient care.
• Assists in the scheduling of specialty care visits; works closely with the scheduling PAR at the specialty (referral) clinic, or the relevant hospital department to ensure that referrals are scheduled to meet the needs of the patient.
• Gathers insurance eligibility information and obtains pre-authorization for surgery.

Requirements

• Two years of work experience in a medical office or healthcare environment where knowledge of medical terminology, insurance companies and codes as well as policies and procedures was necessary to perform the job.

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Pay

The pay range for this position is $28.12 - $43.01 /hour.