Surgery Scheduler

ESSENTIAL DUTIES AND RESPONSIBILITES

• Prepares patient profiles and schedules for next business day including printing, hi-lighting needed information and organizing by provider. Ensures all related chart information is current and documentation needed is available.
• Performs medical reception/clerical duties as needed including answering telephones, screening calls, taking messages, pulling patient information, copying, faxing and filing.
• Scans and files documents into electronic patient record.
• Collections patient demographic and insurance information and performs data entry to update practice management system and medical record including scanning of insurance cards.
• Collects co-payments according to insurance plan information and type of appointment and documents on co-pay record.
• Ensures that related follow-up work is completed timely, (same day or by next day) including relaying message to clinical staff to return calls.
• Uses insurance contract list protocols to determine the most appropriate approach to scheduling patients.
• Makes outgoing calls to reschedule appointments as needed or to provide patient reminders of appointment times and information needed for appointments, insurance cards, etc.
• Call patients who missed appointments to reschedule.
• Schedule follow up appointments as requested.

QUALIFICATIONS

• Surgery/Hospital Scheduling experience required