Surgery Coordinator

About the role

The Surgery Coordinator assists patients with all aspects of scheduling surgery, coordinates pre-operative preparations, assists in patient education regarding medications and post-op instructions, and obtains all insurance authorizations for surgery patients.

Essential Functions

• Coordinates and schedules patients for surgical procedures based on physician recommendation
• Verifies patient demographics, health history, and insurance information
• Navigates and accurately schedules patients in Care Cloud EMR System
• Acts as an effective liaison between the patient, surgeons, and the hospital in all aspects of pre-operative preparations
• At the time of scheduling, makes a clear explanation of the need for a complete physical exam, including lab work, EKG, chest x-ray, and informed consent
• Answers all telephone inquiries from patients and their families concerning surgery and related concerns
• Follows up with physicians and labs to ensure test results are received and sent to the hospital or Surgery Center
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues
• Advocates and assists in maintaining a clean, neat, and cheerful environment where patients feel comfortable
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices)
• Performs other duties as assigned by management

Requirements

• High School education, GED or equivalent (required)
• Experience in the Ophthalmology Industry (desirable)
• Experience in a medical office and/or customer service (desirable)

Skills

• Team player and contributor with excellent communication and interpersonal skills (oral and written)
• Use and knowledge of WORD, EXCEL and standard office equipment
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community
• Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Addresses others professionally and respectfully by actions, words and deeds
• Detail oriented, organized, process focused, problem solver, self motivated, proactive, customer service focused
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic

Work Environment

• Primarily an office classification with controlled temperature conditions and limited direct exposure to hazardous physical substances
• Noise level is usually low to moderate
• Regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear
• Frequently lifts and/or carries reports, records and other materials that typically weigh less than 20 pounds
• Occasionally required to stoop, kneel, bend, or crouch
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment

Pay

$23.00+