Supv, Transportation

Key Responsibilities

• Travel regularly to customer locations to investigate transportation and service-related concerns.
• Build strong customer relationships and serve as a primary point of contact for transportation issue resolution.
• Conduct root cause analysis of delivery, service, and operational challenges and implement sustainable corrective actions.
• Perform Behavioral Based Safety (BBS) observations of delivery drivers and provide real-time coaching and feedback.
• Ensure compliance with DOT regulations, company safety policies, and customer requirements.
• Analyze transportation performance data, identify trends, and recommend process improvements.
• Partner with Operations, Safety, and Customer Service teams to address customer concerns and improve service performance.
• Document findings, corrective actions, and follow-up activities in accordance with company standards.
• Support continuous improvement initiatives related to safety, quality, and customer satisfaction.

Required Qualifications

• A high school diploma or GED required; bachelor's degree preferred.
• 3+ years of transportation, logistics, fleet operations, safety, or related supervisory experience.
• Strong problem-solving and root cause analysis skills.
• Experience working directly with customers to resolve operational issues.
• Excellent communication, coaching, and relationship-building skills.
• Ability to travel extensively within the assigned region.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Valid driver's license with an acceptable driving record.

Pay

$60,000