Supv, Retail Operations, Twin Falls ID, Deseret Industries

About the Role

This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.

Responsibilities

• Associate Stewardship:
  • Lead and supervise 12-25 store associates with diverse disabilities or barriers to self-reliance.
  • Schedule and coordinate store associate plans of care with Development Counseling Services.
  • Implement behavior management techniques, including de-escalation strategies.
  • Manage store associate training programs, including schedules, time management, and soft skills.
  • Lead teams in retail sales, merchandising, warehouse operations, and donation center logistics.
  • Balance advanced skills training with operational needs.
  • Maintain a confidential database of work and productivity behaviors.
• Ready-For-Work Program:
  • Instruct and monitor store associates on critical work standards (time, attendance, communication, etc.).
  • Provide frequent feedback, weekly assessments, and quarterly evaluations.
  • Drive behavior and productivity improvements using observational data.
  • Contribute to individual development plans.
  • Model program work behaviors (attendance, punctuality, work quality, etc.).
• Store Operations:
  • Supervise retail operations in merchandising, inventory, and donation processing.
  • Handle complex customer needs regarding policies, pricing, and donations.
  • Manage donation center logistics (supplies, product flow, staffing, equipment, customer service).
  • Assess hazardous donations per OSHA guidelines.
  • Oversee safety protocols and incident response.
  • Manage POS operations (cash handling, vouchers, deposits) and cashier teams for internal controls compliance.
  • Partner with management to ensure store standards compliance.

People Management

• Regularly supervise store associates.
• Provide recommendations for hiring, firing, advancement, or status changes.

Qualifications

• Education: Bachelor's degree in business, education, social work, or related field (or equivalent experience).
• Experience:
  • 3+ years in training, education, or business settings (retail, warehouse, customer service).
  • Demonstrated teaching, training, and supervision experience.
  • Ability to lift 50 pounds, stand/walk for long periods, and perform physical tasks (bend, twist, climb).
  • Strong customer service experience with diverse demographics.
• Skills:
  • Strong written and oral communication.
  • Ability to give clear direction, follow through, and hold teams accountable.
  • Lead associates with employment barriers.
  • Implement data-driven decisions.
  • Proficiency in computers, MS Software, and inventory systems.

Role Complexities

• Balance associate development with store operations.
• Achieve KPIs amid constant associate turnover.
• Prioritize vocational plans while driving operations.
• Negotiate with management layers for associate development and customer service.

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From IT professionals to facilities managers, our employees seek innovative ways to share the gospel of Jesus Christ. Only members of the Church who are worthy of a temple recommend qualify for employment. The Church is an equal opportunity employer and complies with U.S. and local laws regarding non-discrimination. Reasonable accommodations are provided for qualified individuals with disabilities.