Supv, Retail Operations, Twin Falls ID, Deseret Industries

About the Role

This role serves to lead, manage, and mentor store associates who are disadvantaged due to barriers to employment. The Supervisor, Retail Operations leads critical functions including developing store associates to find meaningful employment and coordinating vocational rehabilitation counseling with Development Counseling Services. Success is measured by store associate outplacement, staffing, and maintaining operational excellence.

Responsibilities

• Associate Stewardship:
  • Lead and supervise 12-25 store associates with a wide range of disabilities or barriers to self-reliance.
  • Schedule and coordinate store associate plan of care with Development Counseling Services.
  • Implement behavior management techniques, including de-escalation strategies.
  • Manage store associate training programs, including schedule, time management, and soft skills.
  • Lead store associates in retail sales, merchandising, warehouse operations, and donation center logistics.
  • Schedule and manage advanced skills training alongside operational duties.
  • Coordinate vocational plans for each associate with Development Counseling Services.
  • Maintain a confidential database of work and productivity behaviors for assigned associates.
• Ready-For-Work Program:
  • Instruct, monitor, and provide frequent feedback on critical work standards (e.g., time and attendance, communication, leadership skills).
  • Provide weekly assessments of work behaviors and quarterly evaluations.
  • Drive improvements in behavior and productivity using observational data.
  • Contribute to individual development plans for each associate.
  • Model Ready for Work program behaviors (e.g., attendance, punctuality, work quality).
• Store Operations:
  • Supervise retail operations across merchandising, inventory, and donation processing.
  • Address complex customer needs regarding policies, pricing, and donations.
  • Oversee donation center logistics, including supplies, product flow, staffing, heavy equipment, and customer service.
  • Make immediate judgments on hazardous donations per OSHA guidelines and store policies.
  • Oversee safety protocols and respond to incidents.
  • Manage point-of-sale (POS) operations, including cash handling, Welfare vouchers, and deposits.
  • Supervise cashier teams to ensure compliance with internal controls.
  • Partner with management to maintain store standards.
• People Management:
  • Regularly supervise the work of store associates.
  • Provide recommendations on hiring, firing, advancement, promotion, or status changes for employees.

Requirements

• Bachelor’s degree in business, education, social work, or related field or equivalent education and experience.
• Three years’ experience in training, education, or business settings (e.g., retail, warehouse, customer service) or equivalent education and experience.
• Demonstrated experience in teaching, training, and/or supervision.
• Ability to regularly lift 50 pounds, walk, stand for long periods, bend, twist, and climb as needed.
• Strong customer service experience and ability to interface with diverse demographics.

Skills

• Strong written and oral communication.
• Ability to give clear direction and follow through on delegated assignments.
• Hold direct reports accountable.
• Implement solutions to challenges.
• Lead and supervise teams with barriers to employment.
• Make data-driven decisions.
• Proficiency with technology, including computers, MS Software, and PCS/Inventory systems.

Role Complexities

• Balance leading store associates while managing store operations.
• Achieve key performance indicators amid constant store associate turnover.
• Prioritize vocational plans with Development Counseling Services alongside store operations.
• Negotiate with multiple layers of management to develop associates and improve customer service.

About Us

Church employees use their talents to further the Lord’s work, from developing global gospel-sharing apps to maintaining sacred worship spaces. Only members of The Church of Jesus Christ of Latter-day Saints who are temple-worthy qualify for employment. The Church is an equal opportunity employer and does not discriminate based on protected categories under U.S. or local law.

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.