Supv, Retail Operations, Springville UT, Deseret Industries
The Church of Jesus Christ of Latter-day Saints · Springville, UT · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes:
- About the role: description of role leading, managing, mentoring store associates, etc. That's present.
- Responsibilities: many bullet points: Associate stewardship, Ready-For-Work Program, Store Operations, People Management Responsibilities.
- Requirements: maybe "Qualifications" includes education and experience. The posting has "Qualifications" section with Education, Experience, Demonstrated experience, Ability to lift, etc. Also "Demonstrated Skills And Abilities". So we can map:
- Qualifications: Education, Experience, Ability to lift, etc.
- Skills: Demonstrated Skills And Abilities.
- Benefits: Not mentioned. No benefits specifics. So we should not include Benefits.
- Pay: Not mentioned. So no Pay.
- Schedule: Not mentioned. So no Schedule.
We need to avoid repeating job title as heading. The job title is "Store Associate Leadership". Not to be used.
We need to use for each section heading.
We need to use
for each section heading.
We need to use - for any list of duties/requirements/benefits. So for responsibilities and qualifications and skills we need lists.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. There's an "About Us" section with church description and equal opportunity statements. That is boilerplate? It's about the organization but may be considered EEO/equal-opportunity boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove the "About Us" paragraph that includes equal opportunity statements. Also the part about Church employees find joy... and only members of the Church who are worthy of a temple recommend qualify for employment. That's specific to the organization but may be considered part of "About Us". Not sure if we should keep it. The instruction says remove EEO/equal-opportunity boilerplate. The "About Us" includes both mission statement and EEO. Might be considered boilerplate. Safer to remove the entire "About Us" block.
Also we need to remove duplicated lines. There's some duplication? Not obvious.
We need to output only HTML fragment.
Let's extract content:
About the role: first paragraph: "This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence."
That's the about role.
Responsibilities: Several sub-sections:
- Associate stewardship: Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance. Schedule and coordinate store associate plan of care with Development Counseling Services. Implement behavior management techniques with associates to drive performance including de-escalation strategies. Manage store associate training program including schedule, time management and soft skills. Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center. Schedule and manage the balance of advanced skills training and operations for store associates. Manage and coordinate vocational plan for each associate in concert with Development Counseling Services. Maintain confidential database of current work and productivity behaviors for assigned associates.
- Ready-For-Work Program: Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions. Provide weekly assessments of work behaviors and quarterly evaluations. Drive improvements in behavior and productivity using data from observations. Give crucial input to individual development plans for each associate. Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
- Store Operations: Supervise retail store operations in various departments including merchandising, inventory, and donation processing. Provide expertise with complex customer needs regarding policies, pricing, and donations. Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service. Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies. Oversee safety protocols and respond to incidents. Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits. Supervises teams of cashiers in cash management to ensure internal controls compliance. Partner with management to ensure compliance to store standards.
- People Management Responsibilities: Will regularly supervise the work of store associates. Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.
We need to turn each bullet into
- . Could group under subheadings? But instruction only says use
for section headings, and - for any list of duties/requirements/benefits. So we can have a single
for responsibilities containing all items. Or we could have multiple under subheadings but subheadings not allowed (only h3 for section headings). Better to have one with all responsibility items.
Similarly for Qualifications: Education, Experience, Demonstrated experience, Ability to lift, etc. Also "Strong customer service experience and ability to interface successfully with diverse demographics of people." That is part of qualifications? It appears after "Ability to regularly lift 50 pounds..." Actually the text: "Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.Strong customer service experience and ability to interface successfully with diverse demographics of people." That seems like qualifications.
Also "Demonstrated Skills And Abilities" is separate section for skills.
Thus Qualifications list:
- Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
- Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
- Demonstrated experience in teaching, training, and/or supervision
- Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
- Able to bend, twist, and climb as needed.
- Strong customer service experience and ability to interface successfully with diverse demographics of people.
Skills list:
- Strong written and oral communication ability.
- Ability to give clear and concise direction and follow through with delegated assignments
- Hold direct reports accountable
- See and implement solutions to challenges
- Ability to lead and supervise team(s) of store associates who may have barriers to employment
- Implement data-driven decisions and solutions.
- Interface with technology including computers, MS Software, and PCS/Inventory systems.
Role Complexities: maybe not needed as separate section; could be part of responsibilities or qualifications? It's more about challenges. Could be omitted or included under responsibilities? The instruction: include a section ONLY when the posting has real, specific content for it. Role Complexities is a heading in the posting but not one of our allowed headings. We could incorporate those points into responsibilities or skills. But we must preserve ALL substantive information. So we need to include that content somewhere. Could add as list items under Responsibilities or Skills. Probably under Responsibilities as additional items.
Role Complexities bullet points:
- Leading store associates successfully while managing store operations.
- Responsible to achieve key performance indicators while managing constant store associate turnover.
- Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
- Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
We can add these as responsibility items.
Now we need to ensure we don't include boilerplate like "About Us". We'll omit.
Now construct HTML:
About the role
This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.
Responsibilities
- Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
- Schedule and coordinate store associate plan of care with Development Counseling Services.
- Implement behavior management techniques with associates to drive performance including de-escalation strategies.
- Manage store associate training program including schedule, time management and soft skills.
- Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
- Schedule and manage the balance of advanced skills training and operations for store associates.
- Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
- Maintain confidential database of current work and productivity behaviors for assigned associates.
- Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
- Provide weekly assessments of work behaviors and quarterly evaluations.
- Drive improvements in behavior and productivity using data from observations.
- Give crucial input to individual development plans for each associate.
- Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
- Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
- Provide expertise with complex customer needs regarding policies, pricing, and donations.
- Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service.
- Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies.
- Oversee safety protocols and respond to incidents.
- Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits.
- Supervises teams of cashiers in cash management to ensure internal controls compliance.
- Partner with management to ensure compliance to store standards.
- Will regularly supervise the work of store associates.
- Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.
- Leading store associates successfully while managing store operations.
- Responsible to achieve key performance indicators while managing constant store associate turnover.
- Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
- Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
Qualifications
- Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
- Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
- Demonstrated experience in teaching, training, and/or supervision
- Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
- Able to bend, twist, and climb as needed.
- Strong customer service experience and ability to interface successfully with diverse demographics of people.
Skills
- Strong written and oral communication ability.
- Ability to give clear and concise direction and follow through with delegated assignments
- Hold
for section headings, and - for any list of duties/requirements/benefits. So we can have a single
for responsibilities containing all items. Or we could have multiple under subheadings but subheadings not allowed (only h3 for section headings). Better to have one with all responsibility items.
Similarly for Qualifications: Education, Experience, Demonstrated experience, Ability to lift, etc. Also "Strong customer service experience and ability to interface successfully with diverse demographics of people." That is part of qualifications? It appears after "Ability to regularly lift 50 pounds..." Actually the text: "Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.Strong customer service experience and ability to interface successfully with diverse demographics of people." That seems like qualifications.
Also "Demonstrated Skills And Abilities" is separate section for skills.
Thus Qualifications list:
- Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
- Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
- Demonstrated experience in teaching, training, and/or supervision
- Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
- Able to bend, twist, and climb as needed.
- Strong customer service experience and ability to interface successfully with diverse demographics of people.
Skills list:
- Strong written and oral communication ability.
- Ability to give clear and concise direction and follow through with delegated assignments
- Hold direct reports accountable
- See and implement solutions to challenges
- Ability to lead and supervise team(s) of store associates who may have barriers to employment
- Implement data-driven decisions and solutions.
- Interface with technology including computers, MS Software, and PCS/Inventory systems.
Role Complexities: maybe not needed as separate section; could be part of responsibilities or qualifications? It's more about challenges. Could be omitted or included under responsibilities? The instruction: include a section ONLY when the posting has real, specific content for it. Role Complexities is a heading in the posting but not one of our allowed headings. We could incorporate those points into responsibilities or skills. But we must preserve ALL substantive information. So we need to include that content somewhere. Could add as list items under Responsibilities or Skills. Probably under Responsibilities as additional items.
Role Complexities bullet points:
- Leading store associates successfully while managing store operations.
- Responsible to achieve key performance indicators while managing constant store associate turnover.
- Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
- Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
We can add these as responsibility items.
Now we need to ensure we don't include boilerplate like "About Us". We'll omit.
Now construct HTML:
About the role
This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.
Responsibilities
- Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
- Schedule and coordinate store associate plan of care with Development Counseling Services.
- Implement behavior management techniques with associates to drive performance including de-escalation strategies.
- Manage store associate training program including schedule, time management and soft skills.
- Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
- Schedule and manage the balance of advanced skills training and operations for store associates.
- Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
- Maintain confidential database of current work and productivity behaviors for assigned associates.
- Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
- Provide weekly assessments of work behaviors and quarterly evaluations.
- Drive improvements in behavior and productivity using data from observations.
- Give crucial input to individual development plans for each associate.
- Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
- Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
- Provide expertise with complex customer needs regarding policies, pricing, and donations.
- Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service.
- Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies.
- Oversee safety protocols and respond to incidents.
- Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits.
- Supervises teams of cashiers in cash management to ensure internal controls compliance.
- Partner with management to ensure compliance to store standards.
- Will regularly supervise the work of store associates.
- Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.
- Leading store associates successfully while managing store operations.
- Responsible to achieve key performance indicators while managing constant store associate turnover.
- Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
- Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
Qualifications
- Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
- Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
- Demonstrated experience in teaching, training, and/or supervision
- Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
- Able to bend, twist, and climb as needed.
- Strong customer service experience and ability to interface successfully with diverse demographics of people.
Skills
- Strong written and oral communication ability.
- Ability to give clear and concise direction and follow through with delegated assignments
- Hold
- for responsibilities containing all items. Or we could have multiple
- Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
- Schedule and coordinate store associate plan of care with Development Counseling Services.
- Implement behavior management techniques with associates to drive performance including de-escalation strategies.
- Manage store associate training program including schedule, time management and soft skills.
- Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
- Schedule and manage the balance of advanced skills training and operations for store associates.
- Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
- Maintain confidential database of current work and productivity behaviors for assigned associates.
- Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
- Provide weekly assessments of work behaviors and quarterly evaluations.
- Drive improvements in behavior and productivity using data from observations.
- Give crucial input to individual development plans for each associate.
- Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
- Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
- Provide expertise with complex customer needs regarding policies, pricing, and donations.
- Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service.
- Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies.
- Oversee safety protocols and respond to incidents.
- Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits.
- Supervises teams of cashiers in cash management to ensure internal controls compliance.
- Partner with management to ensure compliance to store standards.
- Will regularly supervise the work of store associates.
- Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.
- Leading store associates successfully while managing store operations.
- Responsible to achieve key performance indicators while managing constant store associate turnover.
- Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
- Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
- Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
- Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
- Demonstrated experience in teaching, training, and/or supervision
- Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
- Able to bend, twist, and climb as needed.
- Strong customer service experience and ability to interface successfully with diverse demographics of people.
- Strong written and oral communication ability.
- Ability to give clear and concise direction and follow through with delegated assignments
- Hold
- under subheadings but subheadings not allowed (only h3 for section headings). Better to have one
- with all responsibility items.
Similarly for Qualifications: Education, Experience, Demonstrated experience, Ability to lift, etc. Also "Strong customer service experience and ability to interface successfully with diverse demographics of people." That is part of qualifications? It appears after "Ability to regularly lift 50 pounds..." Actually the text: "Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.Strong customer service experience and ability to interface successfully with diverse demographics of people." That seems like qualifications.
Also "Demonstrated Skills And Abilities" is separate section for skills.
Thus Qualifications list:
- Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
- Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
- Demonstrated experience in teaching, training, and/or supervision
- Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
- Able to bend, twist, and climb as needed.
- Strong customer service experience and ability to interface successfully with diverse demographics of people.
Skills list:
- Strong written and oral communication ability.
- Ability to give clear and concise direction and follow through with delegated assignments
- Hold direct reports accountable
- See and implement solutions to challenges
- Ability to lead and supervise team(s) of store associates who may have barriers to employment
- Implement data-driven decisions and solutions.
- Interface with technology including computers, MS Software, and PCS/Inventory systems.
Role Complexities: maybe not needed as separate section; could be part of responsibilities or qualifications? It's more about challenges. Could be omitted or included under responsibilities? The instruction: include a section ONLY when the posting has real, specific content for it. Role Complexities is a heading in the posting but not one of our allowed headings. We could incorporate those points into responsibilities or skills. But we must preserve ALL substantive information. So we need to include that content somewhere. Could add as list items under Responsibilities or Skills. Probably under Responsibilities as additional items.
Role Complexities bullet points:
- Leading store associates successfully while managing store operations.
- Responsible to achieve key performance indicators while managing constant store associate turnover.
- Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
- Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.
We can add these as responsibility items.
Now we need to ensure we don't include boilerplate like "About Us". We'll omit.
Now construct HTML:
About the role
This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.