Supv, Retail Operations, Springville UT, Deseret Industries

Job Category: DR - Distribution, Retail & Logistics. Posted: 09/24/2026. Location: 655 S 1750 W, Springville, UT 84663. Full-time regular position.

About the role

The Supervisor, Retail Operations leads, manages, and mentors store associates who face barriers to employment, develops their vocational plans with Development Counseling Services, oversees store operations including training, openings/closings, performance management, and ensures customer satisfaction, sales, and safety compliance.

Responsibilities

• Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Lead store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
• Schedule and manage the balance of advanced skills training and operations for store associates.
• Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
• Maintain confidential database of current work and productivity behaviors for assigned associates.
• Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
• Provide weekly assessments of work behaviors and quarterly evaluations.
• Drive improvements in behavior and productivity using data from observations.
• Give crucial input to individual development plans for each associate.
• Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
• Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
• Provide expertise with complex customer needs regarding policies, pricing, and donations.