SUPV INTERPRETER SVCS -

Position Summary

Manage all aspects of the day-to-day operations of the Interpreter Language Service Department. Ensure adequate staffing, personnel management (including mentoring, Kronos, and performance appraisals), ensure complete and accurate documentation for all activities of the department and basic program management when needed (such as translation and dual role programs). Ensure staff accountability, provide troubleshooting to areas on technical problems related to interpretation and give excellent customer service to all consumers. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Detailed responsibilities

• SUPERVISION - Allocate and schedule work within the area, ensuring that all floor requirements are covered during operating hours; fill in for staff as required during breaks and other absences
• SUPERVISION - Perform routine personnel and payroll functions; monitor and maintain sick and annual leave records
• ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures
• QUALITY SERVICE - Deliver quality service and act in a positive way with all customers to complete assigned functions; identify, recommend and implement opportunities for continuous improvement
• REPORTS - Prepare weekly, monthly, quarterly, and annual reports related to program operations as well as other special reports as necessary
• RECORDS - Maintain reports and records; collect statistical data for administrative and/or quality improvement purposes
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
• TRANSLATION MGMT – Monitor translation requests, assigns to external vendor and/or qualified internal staff, ensures deliverables are sent in a timely and cost-efficient manner
• PROGRAM MGT - Work with other staff and management to ensure timely, high quality, efficient management of assigned programs
• CONFIDENTIALITY - Maintain strict patient confidentiality as per UNM Hospitals and department policies
• SAFETY - Maintain awareness and ensure staff compliance with safety requirements
• SUPERVISION - Develop efficient organizational structure; supervise employees and participates in candidate selection, recommends termination of employment, train, coach, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives

Qualifications

• Education: Essential - High School or GED Equivalent; Nonessential - Bachelor's Degree in related discipline
• Experience: Essential - 1 year directly related experience; Nonessential - 3 years Interpreter/Translator in a healthcare setting, 1 year supervisory experience
• Credentials: Essential - Bridging the Gap or The Community Interpreter; Nonessential - Cert from a recognized medical/healthcare interpreter entity
• Physical Conditions: Sedentary Work