Supv, Distribution Trouble - Metro South & Metro North

About the role

Locations: Metro South Trouble Supervisor & Metro North Trouble Supervisor. Leadership expectations and responsibilities include exhibiting behaviors in alignment with “Our Values,” Safety First, Unquestionable Trust, Superior Performance, Total Commitment and “Moving to Equity”. Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power). Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.

Responsibilities

• Lead the team in a Safety Excellence environment with a focus on learning and ensuring critical risk plans as well as our STEP observation tools are implemented.
• Strengthen a culture within the team that is inclusive, builds trust and is continuously improving. This includes ownership of our Diversity and Inclusion efforts as well leadership in continuing to advance our Southern Company “Moving to Equity” plans.
• Optimize Troublemen coverage and moving team around metro when needed, managing capital splits & budgets, covered employee training and development.
• Ensure consistent approach to repair versus replace decisions, contractor utilization and fatigue management.
• Enhance customer experience with boundaryless resource allocation, strategic scheduling.
• Provide employees with regular, constructive performance feedback and support them in their personal development.
• Partner with Engineer and Distribution Supervisors to help develop teams in the Metro Distribution Areas.
• Additional duties include: Partnering with Region External, Region Distribution and Trouble Supervisors, Distribution/Network, TMC Supervisors, and Engineering Supervisors to ensure customer satisfaction, quality of construction and responsiveness to all customer events are met.
• The position will be tasked with developing innovative methods to improve processes, drive efficiencies/productivity and implement strategy.
• The TS will be responsible for the overall performance of their Team.
• Continually improve customer satisfaction by striving to exceed customers both internal and