Supv Clinical (BMG)

MISSION, VALUES and SERVICE GOALS

MISSION: We deliver outstanding care, inspire health, and connect with heart.

VALUES: Trust. Respect. Integrity. Compassion.

SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

About the role

In collaboration with the Practice Manager, is responsible for the effective coordination of all daily operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office.

Responsibilities

• Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for the nursing, radiology and laboratory areas.
• Supervising the nursing care area, lab area and radiology department; also coordinating patient care and supervising and instructing all staff.
• Participating in the compilation of information for employee performance appraisals; also assisting with employee relations matters, such as corrective actions and disciplinary actions.
• Aiding in the interviewing and orientation of new employees; also participating in the development of training and education for the staff.
• Maintaining smooth daily operations in the nursing care unit, lab area and radiology department; also maintaining excellent public relations.
• Conducting regular unit meetings to keep employees informed of directives, policies and procedures.
• Hiring/selection and (if necessary) termination of employees, under the supervision of the Practice Manager. Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed.
• Assisting with the development of fee schedules.
• Participating in the budget process with the Practice Manager; also assisting with the effective management/control of expenses.
• Assisting with decisions on selecting vendors and purchasing supplies/equipment.
• Reviewing charge posting and coding for accuracy.
• Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees.
• Supervising the daily deposits in order to ensure accuracy and timeliness.
• Working closely with the Practice Manager on the accounts payable processes.
• Handling all mail and correspondence.
• Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds).
• Assisting in monitoring the telephone system.
• Ordering, tracking and maintaining an inventory of supplies.
• Collaborating with the Director/Practice Manager on marketing and advertisements for the site.
• Responding immediately to patient concerns and/or complaints; also ensuring that patients are treated in a friendly and highly effective manner.
• Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director/Practice Manager as necessary.
• Keeping the Director/Practice Manager apprised of all issues which have the potential for a disruption of service.
• Working collaboratively with the Director/Practice Manager to address Physician issues.
• Serving as the communication resource, especially in the absence of the Director/Practice Manager (conveying information which comes from BMG's main office and general operations-related information, etc.).
• Playing a key role in the development and maintenance of the physician office's information systems by: Making changes in the Physician appointment scheduling template as necessary.
• Assisting in the development of plans for hardware and software needs.
• Facilitating the timely implementation of information system changes.

Qualifications

The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an associate or bachelor's degree in nursing is required; advanced clinical or business education is preferred. A minimum of three years of related healthcare experience is required. Requires a minimum of three years of supervisory/management experience, and three years of experience working in a physician practice(healthcare) is required. Proficiency with coding systems - - such as ICD-9-CD, CPT-4 (HCPCS) - - was attained, is required. A current license to practice as a Registered Nurse in Indiana is required.

Skills

• Strong leadership skills necessary to gain the cooperation and support from the staff and Physicians.
• Organization and analytical skills necessary to analyze situations/problems and provide timely resolution and work effectively with day-to-day problems.
• Interpersonal and communication skills (both verbal and written) necessary to deal effectively with a diverse group of people and provide clear and effective explanations.
• A strong interest in the ongoing development of one's leadership skills and also the desire to participate in management development activities.

Benefits

Requires the physical ability and stamina to perform the essential functions of the position.