Supv. Clinic Office-UMCEPH Pain and Spine Center

About the role

Leads and consults with clinic staff, serves as liaison to external entities, and oversees the activities of Clinic Operations Representatives (CORs) and related functions.

Responsibilities

• Prepare work schedules, training programs, evaluations, and performance‑improvement plans.
• Supervise and coordinate the daily activities of Clinic Operations Representatives and related staff.
• Participate in subordinate work when needed to boost productivity and resolve challenges.
• Maintain departmental compliance records and process orders.
• Assist with the maintenance of the clinic budget.

Requirements

• At least 1 year of supervisory/management experience.
• Minimum 5 years of related work experience, preferably in a medical office.
• Associate’s degree in a related field (required); Bachelor’s degree (preferred).
• Knowledge of ICD‑10 and CPT codes (preferred).

Skills

• Advanced clinical knowledge of inpatient/outpatient principles and procedures.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and problem‑solving abilities.
• Familiarity with health‑care scheduling and registration systems.
• Ability to prioritize, multitask, delegate, and supervise effectively.
• Experience interacting with legal representatives, third‑party payers, patients, and other personnel levels.
• Proficiency in using productivity and performance analysis tools.
• Understanding of complex regulatory, Medicare, and third‑party requirements and ability to ensure staff compliance.
• Sound judgment in unusual or stressful situations.
• Capability to thrive in a fast‑paced environment with frequent interruptions.
• Adaptability to a constantly changing service environment.
• Knowledge of healthcare financial procedures, cash collection, and training techniques.
• Effective problem‑solving and team‑leadership processes.
• Proficiency with computers, including database management, word processing, and spreadsheet applications.
• Bilingual English/Spanish (preferred).