Supportive Services Manager

Responsibilities

• Provide support services related to basic needs stabilization for individual Corps members and PowerCopsBOS alumni, including: Food access, housing, health and wellness, childcare, personal finance, legal assistance, etc
• Collaborate with the Support Services Director to inform and implement support services for Corps members and PowerCopsBOS alumni by utilizing referral networks, referral processes, expungement services, etc
• Cookordinate and implement training and orientations related to support services systems and resources for PowerCorpsBOS staff members
• Contribute to program development and enhancements from the supportive services lens
• Support data and evaluation metrics and measurement efforts

Requirements

• Minimum of three (3) years of work in case management or social services
• Master’s degree in Social Work or a related field can be substituted for three (3) years of experience, or a Bachelor’s degree in Social Work can be substituted for two (2) years of experience
• Two (2) years of experience working in local social services agencies, or public benefits access, preferred
• Ability to establish and foster relationships with multiple cross-sector partners and to work as a part of a collaborative team
• Excellent organizational skills; proven competence with collection and management of documentation and paperwork
• Experience with database management and recording/tracking of data
• Ability to establish and foster relationships with cross-sector partners and to work as a part of a collaborative team
• Flexibility, professional demeanor, ability to respond calmly and positively to rapidly changing situations
• Demonstrated commitment to diversity and cross-cultural issues
• Ability to self-direct and assume full ownership over responsibilities, present strong problem-solving processes
• Demonstrate a high level of enthusiasm for and ability to convey the program mission to internal and external stakeholders in a clear and compelling manner
• Commit to the advancement of urban youth, including staff development
• Working knowledge of Microsoft Office and Google Suite
• Familiarity with Boston neighborhoods is preferred
• Ability to speak additional languages is a plus
• A valid Driver’s License is preferred

Qualifications

Boston Residency Required

Terms

• Union/Salary Plan/Grade: Non-Union
• MM2-7 Hours per week: 35