Supportive Residential Staff, Per Diem

About the role

Work within a 20 to 25 bed, 24/7, low threshold, Transitional Housing program for Veterans experiencing homelessness, diagnosed with mental health and/or substance use disorders, who may not be ready to engage in behavioral health treatment. Work closely with Safe Haven and/or Low Demand team, other NECHV programming, including operations, and VA Program Coordinator to ensure the highest quality of service provision to meet Veterans needs and goals.

Responsibilities

• In collaboration with other program staff and VA Coordinator, work within the low threshold model of service and care, in a 20 to 25 bed, 24/7 Transitional Housing program for Veterans diagnosed with mental health and/or substance use disorders.
• Work to maintain safety within the Program, manage crisis situations and intervene with residents when needed and alerted.
• Work collaboratively with Operation Staff.
• Respond and follow up with event reports.
• Work with Harm Reduction, Motivational Interviewing, Trauma Informed and Person-Centered models of care with all program participants.
• Assist with helping all participants as needed as issues arise during the shift.
• Facilitate activities, as needed.
• Communicate and document relevant information about the shift.
• Ensure all data collection and documentation deadlines are adhered to.
• Work collaboratively with other NECHV programs, departments, and the Veterans Administration, maintaining positive relationships.
• Must abide by the professional guidelines set by the Human Services Department.
• Must have availability to pick up, at minimum, two shifts within a 3‑month period.
• Communicate with scheduling supervisor monthly to verify availability or if frequency to assist with shift pick up has changed.
• Participate in monthly or as needed supervision.
• Perform other duties as needed and as assigned.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• One + year of experience with residential services, working with substance abuse, mental illness, and with a diverse population.
• Veteran status a plus.
• LADC or CADC preferred.
• Must be able to understand and work within the low threshold/Harm Reduction model.
• Must have knowledge, skills and experience in crisis intervention and de‑escalation of potential situations.
• Must have strong communication, including communication via email and phone, and interpersonal skills.
• Must be able to maintain personal and professional boundaries with colleagues and participants.

Pay

Hourly Rate: $21.00

Schedule

Per diem shifts may vary in length up to 12‑hour shifts, time of day including overnights, on weekdays and weekends.