Supportive Housing Specialist

About the role

Pioneer Human Services is looking for a Supportive Housing Specialist with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Pioneer Human Services empowers justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

Responsibilities

• Provide coaching, education, support, and skill-building related to individualized housing stability and community integration goals.
• Deliver services using SAMHSA Evidence-Based Practices that support the fidelity model for Supportive Housing.
• Operate from a peer-informed, person-centered lens that honors participant choice, voice, and self-determination in all housing decisions.
• Ensure services are strengths-based and trauma-informed, supporting dignity, respect, and empowerment through validation of lived experience.
• Screen individuals for eligibility and complete Housing Needs Assessments.
• Support participants with developing, negotiating, and maintaining leases and housing assistance documents.
• Assist with move-in coordination, ensuring participants have required supplies and resources.
• Provide guidance on independent living skills such as budgeting, organization, time management, and community resource navigation.
• Demonstrate and model hope, conveying optimism that stable housing and community integration are achievable.
• Educate and support participants with benefits applications, housing applications, and other referrals.
• Maintain frequent communication with participants through home visits, office visits, phone calls, and outreach.
• Build and maintain positive working relationships with landlords, addressing issues proactively and supporting both participants and property owners in maintaining stable housing.
• Ensure each participant has a signed agreement and supportive service plan.
• Participate in goal planning, providing updates on progress and recommendations for discharge when appropriate.
• Engage participants as equal partners in their housing journey, reducing power imbalances and promoting shared decision-making.
• Update and maintain data collection and reporting systems, documenting outcomes and utilizing golden thread and medical necessity standards for encounter submissions.
• Maintain accurate data systems, records, and reports in compliance with state, federal, and organizational requirements.
• Complete all clinical documentation and paperwork “as soon as practicable’ after a service is provided, no later than 24-48 hours.
• Develop and maintain an active landlord outreach and engagement tracker to support housing access and build community connections.
• Understand and apply principles of public housing practices, landlord/tenant rights, housing policies and regulations, and quality standards for safe, decent housing.
• Complete rental assistance applications and submit eligibility documentation to housing organizations, subsidy programs, and other assistance providers.
• Verify continued eligibility and residential status; promptly report changes to internal UM/Admin and internal/external housing assistance programs.
• Meet productivity standards as determined by program leadership.
• Collaborate with multidisciplinary treatment teams to prepare individuals for community placement and ensure wraparound support.
• Act as a liaison between Pioneer Human Services and community housing programs, including but not limited to Coordinated Entry providers and local housing authorities.
• Build and maintain strong partnerships with landlords, housing authorities, behavioral health providers, and community agencies to expand housing options access to care.
• Provide education to community partners about Supportive Housing practices and participant rights.
• Interpret and explain housing policies, rules, and regulations as needed.
• Write clear, professional, concise reports and correspondence.
• Promote and model teamwork, collaboration, and mutual respect with coworkers, participants, and community partners.
• Engage with participants and community partners using a person-centered, strengths-based approach that reduces stigma and power imbalances.
• Work with QA to ensure program is meeting Medicaid and/or SAMHSA Fidelity standards.
• Monitor housing service delivery for adherence to person-centered, trauma-informed, and strengths-based practices.
• Adhere to professional and ethical standards in all aspects of service delivery.
• Ensure all required credentials are in good standing and up to date with WA Department of Health.
• Attend staff meetings and actively participate in planning, coordination, and delivery of quality services.
• Attend required trainings as assigned by department leadership and participate as a collaborative team member.
• Participate in regular supervision meetings.
• Obtain CPR & First Aid certification within 90 days of hire (or as soon as possible) and maintain throughout employment.
• Participate in continuing education and professional development opportunities as budget allows, with a goal of at least two trainings or conferences per year.

Requirements

• AA degree in any related field (Human services, business administration, social work, public health, criminal justice, etc.)
• 2 years’ experience working with individuals who experience behavioral health challenges
• Must obtain and maintain an Agency Affiliated Counselor credential (Must apply within 7 days of employment)
• Possess or be able to pursue/obtain Certified Peer Counselor Credential through WA DOH under 18.19 RCW within 30 days of employment
• Valid driver’s license, ability to meet the requirements of a Company Approved Driver including minimum personal vehicle insurance if driving a personal vehicle on Company business and acceptable driving record

Qualifications

• BA/BS Degree in any related field (Human services, business administration, social work, public health, criminal justice, etc.)
• Experience with state substance use residential treatment facility services
• Experience working with people from diverse cultures

Benefits

• Medical
• Dental
• Vision
• Additional Coverage
• Life AD&D
• Disability
• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

Pay

New hires for this position typically start between $23.54 and $29.42 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions.