Supportive Employment Case Manager

About the role

This position provides supportive employment case management services for households enrolled in Onsite Supportive Housing Services (OSHS). It includes care coordination with partner agencies to help households move toward personal financial independence. The role aligns with the mission of Catholic Charities Eastern Washington to feed the hungry, heal the hurting, and welcome the stranger.

Responsibilities

• Assist individuals in applying for Supportive Employment services through Wellpoint.
• Conduct pre-employment assessments and employment outreach.
• Provide person‑centered employment planning with individualized job development and placement.
• Offer Career Advancement Services—connecting individuals with higher education and credentialing programs.
• Negotiate with employers.
• Perform job analysis and coaching.
• Provide benefits education and planning.
• Arrange transportation for employment‑related tasks.
• Deliver Asset Development services.
• Assist with applications and connect consumers to community resources.
• Cultivate and maintain ongoing relationships with employers.
• Practice timely and complete timecard, file, and electronic documentation management per program requirements.
• Provide information, referrals, and link consumers with community resources as needed.
• Follow all COA standards of care for all clients.
• Provide outreach services as required.
• Perform other duties as assigned.
• Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Work as a team member to achieve productivity outcome measures.
• Perform related functions necessary to support the mission and core values of Catholic Charities.
• Use appropriate administrative, fiscal, physical, and technical safeguards to ensure confidentiality, integrity, and security of CCEW client protected health information (PHI) per HIPAA.
• Regularly utilize email, text, phone, and database practices as directed by supervisor.
• As a mandated reporter, follow agency procedures to report suspected or confirmed child or adult abuse or neglect.

Qualifications

• Education/Experience: BA in Psychology, Social Work, or equivalent from an accredited institution; preference for lived experience with chemical dependency or mental health disorders.
• Knowledge of community services and minimum two years’ experience in direct treatment of mentally ill persons.
• Experience working with issues of mental health and poverty required.
• Certificates/Licenses: Valid Driver’s License and ability to drive for work use; must pass applicable background check.
• Physical Abilities: Regularly sit, stand, climb, walk, hear/listen, talk; frequently lift up to 10 pounds, pull/push, carry, grasp, reach; occasionally crawl, stoop, kneel; clear vision of 20+ feet with or without corrective lenses.
• Mental & Other Skills/Abilities:
  • Adaptability: ability to adapt to changes, delays or unexpected events; manage competing demands and prioritize tasks; change approach to fit situation.
  • Analytical Ability: maintain focus for extended periods; complete research projects resourcefully; synthesize complex information; use intuition and experience to complement data.
  • Attendance: consistently arrive and work as scheduled.
  • Computer/Technical Ability: working knowledge of