Support Technician III
NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are expanding our offerings with three strategic initiatives: professional and managed services for hybrid cloud, cyber security, generative AI, and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches, allowing our clients to focus on their core business.
Schedule
Monday – Friday, 8:00am – 5:00pm EST. This is a full-time position that may involve rotating on-call schedules during holidays with other engineers.
Location
Monroe, CT: This is a hybrid position with 4 days in the Monroe office and 1 day working from home. Dress code: business casual.
About the role
No two days are alike at an MSP! As a Support Technician III, you'll engage with clients to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.
Responsibilities
- Communicate regularly with clients and their teams to understand their technology needs and concerns.
- Analyze information, identify current and potential problems, and propose solutions.
- Ensure computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating, and application systems are maintained and completed consistently.
- Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
- Support Active Directory (creating and modifying GPOs and scripts), email systems (e.g., Office 365), virtualization, monitoring, and remote management software.
- Identify and correct all LAN and WAN issues.
- Provide exceptional customer service to our entire client portfolio.
Requirements
- Proactive and independent IT technical expert with thorough working knowledge of server and network troubleshooting.
- Skilled communicator at all levels with meticulous attention to detail in timekeeping, documentation, and execution of technical work.
- Knowledge of computers, servers, and networks including firewalls, network diagnostics, VLAN configuration, IP issues, and VMWare.
- Experience with the following software and hardware:
- Microsoft Products (Windows Server 2012–present, Windows 10, Azure, SharePoint, Office 365, etc.)
- VMWare
- Cisco, Meraki, HP, and Lenovo (servers, switches, WAPs, workstations, security appliances, etc.)
Preferred Qualifications
- Experience with hospitality-driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
- PCI (Payment Card Industry) Compliance knowledge
- Advanced understanding of DHCP, DNS, and IP protocols
Pay
Starting at $32 hourly, increasing based on experience. The actual salary offered may vary based on relevant factors such as experience, qualifications, skill set, geographic location, certifications, and other criteria. The majority of individuals in this position will fall in the low to mid-level of this scale; the upper end is offered only in exceptional circumstances and/or for unusually qualified candidates. Paid on a semi-monthly basis.
Benefits
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, and vision options
- Company-paid life insurance, short- and long-term disability
- Voluntary benefits such as critical illness and accident coverage
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy