Support Technician

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. We are committed to protecting people, property, and business operations through innovative technology and exceptional service.

About the role

The Support Technician is an entry-level position. The candidate will assist more senior technicians with installations and/or servicing of residential and/or commercial customers as required. This role is based in Nashville, TN and involves on-the-road work.

Responsibilities

• Assist experienced technicians with installations and/or servicing of security systems for residential and commercial customers.
• Demonstrate the ability to learn and retain information for future use.
• Employ basic logic skills and ability to walk through simple issues to resolution.
• Utilize hand tools and basic power tools.
• Keep job site clean and organized to ensure work is performed safely and tools/equipment are easily accessible.
• Interact and communicate effectively with peers, managers, and customers.
• Show willingness and ability to learn, organizational skills, and effective communication.

Requirements

• High School Diploma or equivalent (required).
• No prior industry experience required; training will be provided.
• State licensing (required).
• Must possess a valid driver’s license.
• Ability to effectively communicate with various individuals in a professional manner to provide superior customer service.
• Ability to understand technical functionality of systems through online and hands-on instruction.

Benefits

• Career advancement opportunities.
• Competitive compensation with incentive eligibility.
• Medical, dental, and vision coverage.
• HSA/FSA programs.
• Company-paid life and AD&D insurance.
• Company-paid short- and long-term disability.
• Voluntary benefit products.
• 401k retirement savings plan (eligibility after 60 days).
• 7 Company Holidays plus 2 floating holidays of your choice.
• Paid Time Off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

About Us

Vector Security delivers smart security, life safety, video, access control, and monitoring solutions through our Residential and Commercial business units. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity and network management services.

Our core values: Win as a team, do the right thing, make a difference every day, get it done, and think big.