Support Technician

Responsibilities

• Provide Install, Move, Add, Change (IMAC), Break‑Fix, and End User Support activities as required
• Stage and build systems
• Complete special projects as requested
• Follow Asset Management policy and procedure

Skills and Qualifications

• Good communication skills
• Good analytic / troubleshooting skills
• Strong working knowledge of MS Windows Operating Systems
• Working knowledge of MS Office and basic business applications
• iOS and Android working knowledge
• Good customer support skills
• Basic knowledge of networks, telecom, and computing
• Desk‑side support service experience

Pay

The rate for this position is between $23.25 – $31.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre‑tax benefits

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.