Support Technician

Key Responsibilities

• Diagnose and resolve technical hardware, software, and network issues.
• Respond promptly to support tickets, calls, and emails from clients and internal users.
• Provide clear, concise guidance and support to non-technical users.
• Install, configure, and maintain IT systems, applications, and equipment.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Document procedures, solutions, and issue resolutions.
• Continuously seek ways to improve support processes and systems.
• Learn to run cabling and install data drops
• Learn to install and configure audio-visual products

Requirements

• Proven experience in technical support or similar role.
• Knowledgeable enough to resolve Tier I and Tier II level requests independently.
• Knowledge of operating systems (Windows, Mac, Linux) and office software.
• Familiarity with networking concepts is a plus (TCP/IP, DNS, VPNs).
• Excellent troubleshooting skills with a customer-centric approach.
• Strong communication skills, both written and verbal.
• Able to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications like CompTIA A+, Network+ (preferred).
• Strong customer skills and approachable to all

Pay

$15.00 - $20.00 per hour

Schedule

Not specified

Benefits

Opportunity for advancement
Training & development

525 Technologies is an employer that values its employees and provides a supportive work environment. The company is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.