Support Technician 1

About the role

We are seeking 2 Level 1 Support Technicians to provide technical support and assist with a computer and docking station refresh project. The technicians will perform day-to-day activities including computer imaging, computer replacement, and data migration. Project procedures and processes will be provided, and the technicians will work as part of a team with a subject matter expert and project manager. Windows 11 technical support experience is helpful but not required.

Responsibilities

• Assist with manual labor and technical support associated with a computer and docking station refresh project.
• Perform computer imaging, replacement, and data migration activities according to established procedures.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, maintain, upgrade, and replace hardware and software systems.
• Prepare or assist with service record documentation.
• Provide technical assistance and support for application and hardware-related issues.
• Install, maintain, move, test, and upgrade new and existing hardware and software.
• Maintain required security controls over software.
• Monitor systems and provide assistance with the use and interface of systems, subsystems, and software applications.
• Access data from and transfer data to various databases as required.
• Work cooperatively with team members in a professional work environment.
• Provide excellent customer service and effective technical support.
• Handle multiple tasks, prioritize activities, and meet deadlines.

Qualifications

• High school graduation or equivalent.
• Experience maintaining, troubleshooting, repairing, installing, and upgrading computer systems, hardware, peripherals, and software.
• Knowledge of personal computers, computer components, printers, and related terminology.
• Knowledge of computer operations, information systems, computer software and hardware, and information security policies and procedures.
• Experience providing technical assistance and support for applications and hardware.
• Experience using and supporting personal computers and applicable programs and systems.
• Experience troubleshooting information systems and operating information technology systems.
• Working knowledge of Windows operating systems.
• Experience using Microsoft Office Suite and WordPerfect.
• Strong oral and written communication skills.
• Ability to provide excellent customer service.
• Ability to work cooperatively with others in a professional environment.
• Ability to lift and relocate up to 30 lbs.
• Ability to handle multiple tasks, prioritize work, and meet deadlines.

Skills

• Windows 11 technical support experience (preferred).