Support Tech Analyst (EITSAB)

Location: Albuquerque, NM

About the role

The successful candidate will have a strong foundation in IT support and a demonstrated ability to troubleshoot and resolve day-to-day technical issues in a fast-paced Help Desk environment. As a Level 1–2 Help Desk Technician with EnvisionIT, you will provide remote and occasional onsite support to multiple clients, including troubleshooting workstations, Microsoft 365 applications, printers, basic networking issues, and other business applications.

Responsibilities

• Respond to inbound support requests
• Document and manage tickets
• Configure and deploy PCs
• Assist with user account and access issues
• Escalate more complex problems when appropriate
• Provide remote and occasional onsite support to multiple clients

Requirements

• 1–3 years of relevant IT support experience or equivalent hands-on technical experience
• Strong troubleshooting skills with a solid understanding of desktop, Microsoft 365, network, and basic server technologies
• Excellent customer service and interpersonal skills
• Ability to communicate technical information clearly to non-technical users
• Comfortable working in a fast-paced environment supporting multiple small to mid-sized business clients
• Ability to work independently while knowing when to escalate more complex issues
• Strong organizational skills with the ability to prioritize and manage multiple support requests
• Strong written and verbal communication skills
• A positive, professional attitude and willingness to learn new technologies
• Ability to lift and move IT equipment weighing up to 50 pounds
• A valid driver's license and willingness to travel locally to client locations as needed during the workday

Skills

• Microsoft Windows 10 and Windows 11 desktop support
• Microsoft Windows Server 2016, 2019, 2022, and 2025 support
• Microsoft Active Directory, Group Policy, DNS, and DHCP fundamentals
• Microsoft 365 administration and end-user support
• Microsoft Office desktop application support
• Basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VLANs
• Firewall and VPN troubleshooting; SonicWall experience is a plus
• Endpoint security, antivirus, and malware troubleshooting
• Experience using remote support and remote monitoring tools
• Basic virtualization knowledge, including Microsoft Hyper-V
• User account, permissions, printer, workstation, and peripheral troubleshooting
• VoIP support experience, including platforms such as FreePBX or similar systems, is a plus
• Experience working with ticketing or PSA systems in a Help Desk environment is preferred
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or CCNA are preferred but not required

About the company

At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.

About the location

Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.

Benefits

• Professional Development – Access to mentorship, training, and hands-on technical experience
• Work-Life Balance – Three weeks of flexible leave plus an additional week off during the winter break
• Comprehensive Benefits – Medical, dental, and vision insurance, plus an HSA with company contributions
• Financial Security – A 401(k) retirement plan with a competitive company match
• Award-Winning Workplace – Recognized as a Top Workplace and ENR Top 500 Firm since 1998

Technologies you will work with

• ConnectWise PSA
• Ninja RMM
• Axcient Backup and Business Continuity
• Cyber Security software solutions