Support Supervisor

About the role

Join a dynamic team dedicated to providing exceptional support services. We are seeking a Support Tech who can handle a variety of tasks and challenges.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve technical issues related to software and hardware
• Document and escalate complex issues to senior staff
• Train new employees on support procedures

Requirements

• Bachelor’s degree in Computer Science or related field
• At least 2 years of experience in IT support
• Strong problem-solving and communication skills
• Proficient in Windows/Linux operating systems and common software tools

Qualifications

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Passion for technology and customer service

Skills

• Technical troubleshooting
• Customer service
• Problem resolution
• Teamwork

Benefits

• Competitive salary
• Flexible schedule
• Professional development opportunities
• Health insurance
• Employee discounts

Pay

$50,000 - $60,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM