Support Staff

Core Responsibilities

• Greet, seat, and assist guests with warmth and professionalism, ensuring a positive first and last impression
• Answer phones promptly and courteously, take accurate orders, process payments and package takeout efficiently
• Manage and update the seating tablet in real time, communicate with servers to ensure smooth table rotations and minimize guest wait times
• Run food to tables, clear and reset tables as needed, and assist serves to ensure timely and attentive guest service
• Step in wherever help is needed whether that means checking on a table, restocking supplies, or assisting another staff members during busy periods

Expectations & Standards

• Work as one unified Support Staff team
• Maintain a friendly, professional, and proactive attitude with guests, teammates, and management
• Arrive on time ready to work
• Communicate clearly, stay organized, stay engaged and focused throughout the shift
• Take ownership of your area and your actions
• Follow through on tasks, handle guest concerns appropriately, and take pride in doing your job well

Team Philosophy

The Support Staff role is about flexibility, teamwork, and dedication to excellent service. We hold ourselves – and each other – to a high standard because that’s what it takes to create the experience our guests expect, and our team can be proud of.