Support Specialist: FI

Job Responsibilities

Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.

Routine communication with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.

Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.

Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.

Under Underwriter direction, attach appropriate forms and makes policy changes as requested.

Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.

Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.

Requirements

• Typing 50+ wpm
• Five (5) years of MS Office skills preferred
• Successful experience working in a team-oriented, collaborative environment
• Self-directed and highly productive with light supervision
• Comfortable with high volume workloads, fast-paced service standards and metric based performance assessment
• Detail-oriented, results-oriented and accuracy-focused
• Good verbal and written communication skills

Qualifications

Typically requires a bachelor's degree or equivalent combination of education and experience.

Skills

Excellent interpersonal and communication skills

Benefits

Who We Are
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better
We enjoy the everyday | We think further

Pay

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

The national average salary range for the Support Specialist position is $21.78 - $29.95 with 5% incentive.