Support Specialist

Responsibilities

• Provide customers with guidance through PrestoSports suite of digital products, such as PrestoSports content management system, live stats, and apps.
• Provide timely and accurate responses to customers problems via Salesforce cases, live chat, or texting/SMS.
• Create and maintain positive and long-term relationships with PrestoSports customers.
• Serve as the liaison between customers experiencing advanced issues and PrestoSports internal teams, such as product, sales, and marketing.
• Office hours 1:1 trainings for our customers.
• Be available for a flexible work schedule to accommodate games and events throughout the day, including nights and weekends.

Qualifications and Experience Required

• Bachelor's degree preferred not required
• At least 2-3 years of support, customer-facing experience
• Knowledge and background in product best practices and systems
• Basic understanding of Salesforce, Google Suite, and collegiate sports
• Experience in software-as-a-service (SaaS) and sports statistical software
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to work both independently and as part of a team
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Detail oriented
• Flexible