Support Specialist

Job Description

The Support Specialist provides administrative, operational, and customer service support to insurance agents, carrier partners, and internal staff. This position is responsible for assisting agents with certifications, enrollments, product information, compliance requirements, commission inquiries, and general sales support activities.

• Provide inbound and outbound support to agents regarding certifications, enrollments, and service-related issues.
• Follow up with insurance carriers regarding application and enrollment status.
• Respond to emails from agents, carriers, and internal departments in a timely and professional manner.
• Maintain general knowledge of Medicare products and provide product information and rate quotes.
• Learn and adhere to HIPAA, LIMRA, CMS, and other compliance requirements.
• Notify agents of certifications, webinars, training sessions, and other important updates.
• Clock in and track agent certification progress.
• Maintain knowledge of company websites, online enrollment tools, and internal databases.
• Order and manage office and agent supplies.
• Support agent inquiries related to commissions and payments.
• Maintain accurate records and assist with reporting and administrative tasks.
• Perform other duties as assigned.

Qualifications

• A High School Diploma or equivalent.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Bilingual (English/Spanish) is required. Candidates must be fluent in both English and Spanish, with the ability to communicate effectively—both verbally and in writing—with clients and agents.

Key Competencies

• Professional and articulate communication.
• Customer Service Orientation.
• Attention to detail and accuracy.
• Problem-solving skills.
• Ability to manage multiple priorities.
• Strong work ethic and reliability.
• Quick learner with a positive attitude.

What AmeriLife Offers

• A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans With Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Information collected will be kept confidential.

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.