Support Services Supervisor (BOM1) East Central

About the role

The Support Services Supervisor oversees administrative and support functions to ensure smooth operations and exceptional service for individuals served by OOD. Key responsibilities include supervising administrative professional staff, coordinating front desk and phone coverage, managing referrals, application processing, and appointment scheduling, and ensuring accurate documentation.

Responsibilities

• Supervise and guide Administrative Professional staff
• Provide training and resources to support staff success
• Cook up front desk and phone coverage
• Manage referrals, application processing, and appointment scheduling
• Ensure accurate documentation in line with agency policies
• Oversee state vehicle coordination, voter registration, and records retention
• Maintain office supplies and facility needs
• Model and provide technical assistance in using tools like AWARE, Tableau, Outlook, and Bookings
• Work closely with team supervisors to maintain efficient operations

Requirements

• 4 years experience in business or public administration
• OR completion of undergraduate core program in business administration AND 2 years experience in business management
• OR equivalent of education and/or experience per Minimum Class Qualifications noted above

Qualifications

• Business, Administrative support/services, Customer Service, Project Management, Operational and Administrative Support, Records Management, Attention to Detail, Conflict Management, Customer Focus, Problem Solving, Continuous Improvement

Skills

• Customer Service
• Operational and Administrative Support
• Project Management
• Records Management
• Administrative support/services

Benefits

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment At Hire Pay Range Step 6 months Step 1 18 months Step 2 30 months Step 3 42 months Step 4 54 Months Step 5 66 Months Step 6 78 Months Step 7 EX 12 Hourly Step 8

Pay

$33.32/hour (unless required by legislation)

Schedule

Full-time

Location Requirements

• Position availability in the following locations:
• Canton
• Mansfield
• Youngstown
• Zanesville

Contact Information

Agency Contact Name and Information: Sarah Baty, OOD.TalentAcquisition@ood.ohio.gov

Unposting Date

Jul 19, 2026, 11:59:00 PM