Support Services Specialist - Onsite Sugar Land

About the role

Job Description: Position Responsibilities Access client's systems, databases, and other system applications or contact the client directly to verify account balances and make necessary adjustments according to established policies and procedures.

Responsibilities

• Review payments received and apply appropriate amount to account, ensuring client has approved amount that is posted
• Coordinate with Information Technology department to identify client file issues
• Maintain good relationships with client contacts as well as areas of support
• Address client's inquiries through various forms of communication (e.g., phone, email, etc.) according to established policies and procedures, escalating inquiries as needed to a supervisor

Requirements

• High School diploma or GED certificate or equivalent in relevant work experience desired
• Minimum 1-year Clerical Or Administrative Experience Required
• Previous insurance or healthcare receivables experience preferred
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills
• Excellent interpersonal, written and oral communication skills

Work environment / Physical requirements

Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone. Must have Excel experience.

Skills

• Proficient personal computer skills, including Excel
• Excellent interpersonal, written and oral communication skills

Qualifications

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help