Support Services Provider - Avamere at Chestnut Lane / Gresham, OR

About the role

A Support Services Provider for the deaf and blind at an assisted living facility bridges communication barriers, ensuring residents receive culturally sensitive care and independent living assistance. This role involves developing support plans, facilitating sensory information, and advocating for residents' accessibility rights within the facility and community. The Support Services Provider manages and facilitates culturally and linguistically accessible services for Deaf, Deaf-Blind, and hard-of-hearing residents. The primary goal is to empower residents to age in place, minimize the social isolation caused by combined vision and hearing loss, and maximize their independence.

Location: Avamere at Chestnut Lane - 1219 NE 6th St., Gresham, OR 97030. Avamere at Chestnut Lane is a Deaf and DeafBlind Community.

This position is subject to a collective bargaining agreement with SEIU 503.

Responsibilities

• Communication Access & Facilitation: Sensory Interventions: Relay visual and environmental information (sighted guide) using the resident's preferred communication mode, such as American Sign Language (ASL), tactile sign language, or braille; Interpreter Coordination: Coordinate and oversee on-site sign language interpreters, captioning services, and augmentative communication systems for medical appointments and facility meetings; Daily Correspondence: Assist residents with accessing and reading mail, emails, community announcements, and other daily information.
• Care Coordination & Case Management: Service Planning: Assess individual needs and develop, monitor, and update individualized support plans (ISPs) in collaboration with residents, families, and facility nursing staff; Resource Navigation: Connect residents with outside agencies, financial assistance programs, and specialized counseling or habilitative training; Medical Liaison: Work closely with the medical coordinator and facility registered nurses to review health documentation and ensure medical follow-ups are completed.
• Independent Living & Community Integration: Life Skills Coaching: Provide training on orientation and mobility, helping residents navigate the facility and build daily, self-reliant routines; Recreation Planning: Facilitate communication during educational, recreational, and therapeutic activities to promote meaningful community engagement; Outings and Errands: Coordinate and assist with transportation, scheduling, and guiding residents during off-site activities like grocery shopping