Support Services Engineer | USA

Responsibilities

• Utilizes technical / procedural skills to support an assigned team’s work within a specified application set or on discrete system elements.
• Serves as a participating member on teams tasked to develop, improve and deliver product / system elements and features.
• Engages in design and development discussions, helping the team conceptualize desired outcomes from a Software Engineering perspective.
• Affords assistance with feature / element estimation in terms of technical input, resources, time and anticipated outcomes.
• Develops and implements unit and systems testing for integral code paths, ensuring adherence to secure coding practices at all times.
• Provides technical support, including troubleshooting and enhancement for existing and new features within application and system structures.
• Documents processes to capture best practices, applicable methodologies and repeatability going forward.
• Updates team members, manager, product owners and other key stakeholders on status, challenges and concerns.
• Trains / mentors junior team members.

Qualifications

• Bachelor's degree (BA/BS) or equivalent.
• Recent graduates or candidates with up to 2 years of relevant experience are encouraged to apply.

Required Skills

• Technical / procedural skills.
• Experience in software engineering.

Preferred Skills

• Experience with agile principles.
• Knowledge of secure coding practices.