Support Services Coordinator

About the role

The Support Services Coordinator provides system level coordination and performance oversight across facilities, environmental services (EVS), and related support service contracts. This role partners closely with the Executive Director FPD&C, Vice President and community leadership to support contract management, performance reporting, and accelerated standardization of processes and expectations across markets.

Responsibilities

• Partners with the Executive Director FPD&C, Vice President, and community leadership to support contract management, performance reporting, and accelerated standardization of processes and expectations across markets.
• Serves as a critical connector between vendors, system leadership, and community C suite stakeholders—ensuring disciplined execution, transparency, and continuous improvement across these business lines.

Requirements

• Bachelor’s degree in business administration, healthcare administration, operations, or a related field, or equivalent experience.
• Experience supporting contract management, vendor oversight, or operational performance reporting in healthcare or a complex service environment.
• Strong analytical skills with demonstrated ability to interpret data, track KPIs, and prepare executive-level summaries.
• High attention to detail with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills, with comfort interacting with executive-level stakeholders.

Preferred Experience

• Familiarity with vendor management, performance scorecards, and standardization initiatives in a multi-site organization.
• Proficiency with Excel, dashboards, and performance reporting tools (e.g., Power BI or similar platforms).

Benefits

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.