Support, Service Desk I

We need to produce HTML fragment with sections only where there is real specific content. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting. We have Overview (which is about the role). Then Responsibilities. Then Desired Outcomes (maybe could be part of Responsibilities or Skills? But we can treat as part of Responsibilities or maybe as a separate section like "Desired Outcomes" but not in allowed headings. The allowed headings list does not include Desired Outcomes. So we should incorporate that content into appropriate sections, maybe Responsibilities or Skills. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying these are examples but we should use those headings when appropriate. Probably we should stick to those headings only. So we need to map content to those sections. We have: - Overview: description of role, location, schedule (five days a week Monday-Friday in office). Also mentions reporting to Manager, Service Desk. This could go under "About the role". - Responsibilities: list of duties. - Desired Outcomes: could be considered part of "Skills" or maybe "Qualifications"? But they are outcomes like exercises due care, maintains positive relationships, etc. Could be placed under "Skills" or maybe "Qualifications". However Qualifications already listed later. We could put Desired Outcomes under "Skills" as they are behavioral competencies. - Qualifications: list of qualifications (HS diploma, familiarity with hardware/software, prioritization, judgment, detail-oriented, fluent English, languages plus, CompTIA A+ plus, familiarity with Jira plus). That's clearly Qualifications. - Values: a section about corporate values (Certainty, Compassion, Advancement). This is not in allowed headings; maybe we could incorporate into "About the role" or drop? The instruction: remove boilerplate, but values might be considered substantive? It's not a standard heading; maybe we can incorporate into "About the role" as a brief paragraph. But we should not invent headings. So we can include values content under "About the role" as a paragraph. - Company Overview: description of CCS. Could be part of "About the role" or maybe we could drop as boilerplate? It's substantive about the company. Might be okay to include under "About the role". The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company overview is not boilerplate; it's substantive. So include. - What We Offer: includes Competitive Salary, Bonus/Incentive Opportunities/commission, Comprehensive Benefits: Medical, dental, vision insurance, 401(k) with company match, Paid time off, Growth & Development, Work-Life Balance: Remote or hybrid work options (if applicable), Wellness programs and mental health support. We need to create Benefits section if posting actually states them. It does: Comprehensive Benefits: Medical, dental, and vision insurance; 401(k) with company match; Paid time off (vacation and holidays); Growth & Development: Ongoing training and professional development; Work-Life Balance: Remote or hybrid work options (if applicable); Wellness programs and mental health support. Also Competitive Salary and Bonus/Incentive Opportunities/commission: that could be Pay section. So we need Pay section if posting states salary info. It says "Competitive Salary Bonus/Incentive Opportunities/commission: (if applicable)". That's not a specific number but indicates competitive salary and bonus. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Competitive Salary and Bonus/Incentive Opportunities/commission, albeit vague. Should we include Pay section? It says "Competitive Salary Bonus/Incentive Opportunities/commission: (if applicable)". That is a statement about pay, albeit not specific. It's still stating that there is a competitive salary and bonus. So we can include Pay section with that content. Schedule: The posting says "fully in-person, onsite role working five days a week (Monday–Friday) in office." Also later: "Performs daily duties onsite (Monday–Friday) in the Clearwater, Fl distribution center". So schedule is stated: Monday-Friday, five days a week, onsite. So we can include Schedule section. Thus we will have sections: About the role, Responsibilities, Qualifications, Skills (maybe from Desired Outcomes), Benefits, Pay, Schedule. We need to avoid repeating job title as heading. Not needed. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's no explicit EEO line except "CCS Medical and EEOC/AA employer. M/F/D/V". That's EEO boilerplate; we should remove that line. Also "Values" section maybe not boilerplate but we can incorporate. We need to ensure we don't create sections with filler like "commensurate with experience". We have specific content. Now craft HTML. Structure:

  About the role

  Provides support to CCS employees, Temps & Consultants on a variety of issues as a fully in-person, onsite role working five days a week (Monday–Friday) in office. Primary focus is on hardware lifecycle management and system access provisioning. May occasionally provide phone support while identifying, researching, and resolving technical problems. Thoroughly documents, tracks, and monitors issues in the ticket system to ensure a timely resolution. The successful candidate will report directly to the Manager, Service Desk. The position location is onsite at the Clearwater location. May occasionally be required to be onsite in the St. Petersburg headquarters location.

  CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery.

  Values: Certainty—The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion—We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated. Advancement—We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

  But we need to check if values content is considered boilerplate? It's not legal/EEO; it's corporate values. Probably okay to include. Now Responsibilities:

  Responsibilities

  • Performs daily duties onsite (Monday–Friday) in the Clearwater, FL distribution center to manage hardware and system access workflows.
  • Images new computers and reimages repurposed computers, including setting up the new employee profiles on the PC prior to shipping to ensure a seamless new employee onboarding experience.
  • Provisions mobile devices in Apple Business Manager and Intune, ships to the recipient, and assists with setup questions.
  • Packages and ships computers and associated equipment to remote employees.
  • Creates new employee accounts in Active Directory and proprietary CCS systems.
  • Processes termination tickets, ensuring the disabling of employee accounts and equipment in Active Directory and proprietary CCS systems.
  • Processes equipment returns and manages corresponding hardware inventory.
  • Maintains an orderly workplace (organization of equipment).
  • May require occasional phone queue work during exigent circumstances, such as a system outage, to triage incoming phone calls.
  • Provides exceptional customer service in a friendly and timely manner to all internal and external customers.
  • Records and monitors service requests in a ticketing system; thoroughness in ticket documentation is essential (must be detail-oriented).
  • Maintains a high degree of confidentiality at all times due to access to sensitive information.
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
  • Follows all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements.
  • Abides by all regulations, policies, procedures, and standards.
  • Performs other job duties as assigned.
  Note: The original had "Yay occasionally be required to be onsite in the St. Petersburg headquarters location." We already included that in About the role. Now Qualifications:

  Qualifications

  • High School Diploma or equivalent.
  • Familiar with common hardware and software used in an office environment.
  • Prioritizes tasks and manages time with strong multi‑tasking skills.
  • Excellent judgment and decision‑making skills.
  • Highly detail‑oriented demonstrating thoroughness in ticket documentation.
  • Fluent in English (written and verbal); ability to speak additional languages is a plus.
  • CompTIA A+ certification is a plus but not required.
  • Familiarity with Atlassian Jira is a plus.
  Now Skills: We can take Desired Outcomes content. Desired Outcomes: - Exercises due care when packaging and shipping equipment to support cost control measures. - Maintains positive internal and external customer service relationships. - Maintains open lines of communication with Service Desk team members and colleagues from other departments. - Plans and organizes work effectively and ensures its timely and accurate completion. - Meets all productivity requirements. - Demonstrates team behavior and promotes a team‑oriented environment. - Actively participates in Continuous Quality Improvement. - Represents the organization professionally at all times. We can put these under Skills as bullet list.

  Skills

  • Exercises due care when packaging and shipping equipment to support cost control measures.
  • Maintains positive internal and external customer service relationships.
  • Maintains open lines of communication with Service Desk team members and colleagues from other departments.
  • Plans and organizes work effectively and ensures its timely and accurate completion.
  • Meets all productivity requirements.
  • Demonstrates team behavior and promotes a team‑oriented environment.
  • Actively participates in Continuous Quality Improvement.
  • Represents