Support Professional, School of Health Sciences Admissions and Enrollment

Full-time, 40 hours per week, 52 weeks per year. Reports to the Dean of the School of Health Sciences.

About the role

The Support Professional maintains the admissions process for programs within the School of Health Sciences, providing guidance to current and prospective students and managing student records across multiple platforms.

Responsibilities

• Inform current and prospective students on secondary enrollment information, admission criteria, and processes via phone, email, and in-person inquiries.
• Guide students through the completion of admissions requirements, including the collection of transcripts, pre-admission tests, criminal background checks, and drug screens.
• Manage student records across platforms (PeopleSoft, ImageNow/Perceptive Content, and physical files), ensuring accurate data entry, digitization, and strict confidentiality.
• Run PeopleSoft database queries to generate reports, ready lists, and accreditation data for program directors, deans, and administrators.
• Prepare a variety of professional correspondence, including letters, memos, forms, and reports.
• Collaborate with health program directors and administrators to provide admission updates and optimize the flow of admissions information.
• Regularly update and maintain the Health Admissions manual.
• Collaborate with health program directors, associate dean, and dean to ensure currency and accuracy of health admissions information listed within the college catalog and program webpages.
• Perform other related duties as assigned.

Requirements

• Associate’s degree or comparable combination of relevant education and experience.
• 3 years of experience in administrative assistant or customer service position.
• Experience communicating and working effectively with diverse populations.
• Excellent organizational skills, ability to prioritize and complete tasks in a timely manner.
• Ability to maintain confidentiality (understanding of FERPA and HIPAA laws and requirements).
• Able to prioritize and handle a constant and at times heavy workload with minimal supervision.
• Proficient in verbal, written, and interpersonal communication skills.
• Proficient computer skills in PeopleSoft, Microsoft Office (MS Word, Excel, Access, PowerPoint), various database systems, and Drupal (for webpage updates).
• Demonstrated initiative and problem-solving abilities.

Physical Demands

• Ability to lift and move up to 25 pounds.
• Ability to sit for extended periods of time.

Mental Demands

• Attention to detail, organizational skills, financial accountability, strategic thinking, sound decision-making, and problem-solving ability.
• Ability to work under pressure and in an environment with frequent interruptions.
• Good judgment in handling sensitive, confidential, or difficult situations in a pleasant and professional manner.
• Ability to take direction, use discretion, and maintain a high degree of professionalism and responsiveness in daily interactions with a broad range of stakeholders.
• Ability to learn and react quickly, make decisions, and execute them expeditiously.

Benefits

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with retirement options including a state retirement plan.

Pay

Level B, $18.67 hourly.