Support Operations Specialist

About the role

GoHiya is hiring a Support Operations Specialist to strengthen workflow control across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. Success means workflow control is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Responsibilities

• Own the Support Operations Specialist workflow by helping the team route work to the correct next step.
• Coordinate the Support Operations Specialist workflow by helping the team track unresolved exceptions through closure.
• Review the Support Operations Specialist workflow by helping the team document process issues that repeatedly slow execution.
• Maintain the Support Operations Specialist workflow by helping the team keep recurring work organized by owner and status.
• Track the Support Operations Specialist workflow by helping the team check incoming requests for completeness.

Requirements

• Use Support Operations Specialized Execution and Process Improvement confidently.
• Apply Follow-Up without losing track of exceptions, owners, or deadlines.
• Document Project Support decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Support Operations Specialist Documentation, especially when escalation is required instead of assumption.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $44,000–$66,000 per year.