Support Lead PT- Fulton Street

At Five Below, our growth is driven by people who embrace our purpose: creating an amazing experience where life is way better when you’re free to Let Go & Have Fun. With over 20,000 associates, we foster a culture that inspires big ideas, super energy, and passion—making the workplace a WOWplace!

About the Role

The Support Lead assists the Store Manager and Customer Service Manager in directing Front End Leads and sales associates while serving as the Manager on Duty. This role is responsible for key store functions, including customer service, front-end operations, cash management, cleanliness, safety, and driving sales. As part of the management team, the Support Lead sets the tone by embracing and living Five Below’s values.

Key Attributes

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Direction
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

Responsibilities

• Ensures all associates and managers deliver exceptional customer service through personal engagement.
• Responsible for achieving CSAT score goals set by the District Manager.
• Leads front-end operations and trains staff on the High Fives of Customer Service.
• Ensures fast, friendly checkout experiences for every guest.
• Maintains store cleanliness, recovery, and readiness for customers at all times.
• Performs opening and closing store procedures.
• Assists with front-end operations and performs Store Manager duties in their absence.
• Supervises, trains, coaches, and develops all associates.
• Reviews and acts on corporate communications.
• Partners with supervisors or corporate office to resolve store issues.
• Drives store sales and controls expenses.
• Assists with payroll processing and ensures it stays within budget.
• Supports merchandising procedures and adheres to Standard Operating Procedures (SOP).
• Handles cash procedures, including preparing and dropping bank deposits.
• Authorizes register functions such as post voids, returns, and discounts.
• Complies with Human Resources policies and procedures.
• Assists in receiving, stocking, and staging merchandise for the sales floor.
• Unloads merchandise from trucks and checks in shipments.
• Drives key metrics: Sales, ADS, CSAT Scores, and Expense Control.
• Performs store maintenance, including garbage disposal, sweeping, cleaning bathrooms, and stock room upkeep.

Physical Requirements

• Frequently operates a cash register.
• Frequently moves merchandise weighing up to 25 lbs and places/removes items up to 5-10 feet high.
• Frequently ascends/descends ladders to retrieve and put away stock.
• Frequently kneels, bends, twists, and stoops in the stock room and on the sales floor.
• Frequently communicates with customers, managers, and coworkers in person and by telephone.
• Frequently moves across the sales floor and between the sales floor and stock room.
• Must be able to identify and interpret email and print instructions regarding layouts, schedules, and SOPs.
• Must remain in a stationary, upright position for 80% of the time.

Requirements

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Benefits

Explore our benefits site to discover health coverage, financial and personal wellness support, and more: benefits.fivebelow.com/public/welcome.