Support Lead Part Time

At Five Below, our growth is driven by associates who embrace our purpose of letting go and having fun, creating an amazing experience filled with unlimited possibilities at low prices. Our culture, guided by The Five Below Way, inspires big ideas, super energy, passion, and a WOW‑place workplace.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience, ensuring each guest has a fast, friendly checkout.
• Helps oversee daily activities of all store associates, ensuring effective performance and excellent customer service.
• Assists with receiving, unpacking, and organizing new stock to quickly place items on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and urgent issues.
• Manages opening and closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for smooth daily operation.
• Supports onboarding and ongoing training of associates, covering store policies, product knowledge, and operational procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service.
• Partners with the store leadership team on merchandising procedures and World Recovery.
• Performs store maintenance such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lb and place/remove items up to a height of 5‑10 ft.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers face‑to‑face and by phone, as well as with managers and coworkers, providing accurate information.
• Frequently move across the sales floor assisting customers and transporting merchandise between the sales floor and stock room.
• Ability to work a flexible schedule—including days, evenings, weekends, and possible overnight shifts or travel—as required by the business.
• Must be able to interpret email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for approximately 80 % of the time.
• Must be at least 18 years old and able to perform all essential functions in compliance with applicable laws.

Pay

Hourly position starting at $11.50.

Schedule

Flexible schedule required to meet business needs, including day, evening, weekend, and possible overnight shifts; travel may be required.