Support Lead Part Time

At Five Below, we thrive on a culture that encourages associates to “Let Go & Have Fun,” delivering an amazing experience filled with unlimited possibilities at low prices. Our values—The Five Below Way—guide every team member to inspire big ideas, super energy, and passion while creating a WOW‑place for both customers and coworkers.

Responsibilities

• Ensures all crew members are “Wowing the Customer” through personal contact.
• Trains the crew on the B.E.S.T. customer service experience to provide fast, friendly checkout.
• Oversees daily activities of store associates, ensuring effective duties and excellent service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and urgent issues.
• Manages opening and closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for daily operation.
• Supports onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service.
• Partners with the store leadership team on merchandising procedures and “World Recovery.”
• Performs store maintenance such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lb and place/remove items up to 5‑10 ft high.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers face‑to‑face and by telephone, and exchange accurate information with managers and coworkers.
• Frequently move across the sales floor assisting customers and traveling between the sales floor and stock room.
• Ability to work a flexible schedule—including days, evenings, weekends, and possible overnight shifts and travel.
• Must be able to read and follow email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must remain in a stationary, upright position for approximately 80 % of the time.
• Must be at least 18 years old and able to perform all essential functions in compliance with applicable laws.

Pay

Hourly position starting at $13.50.

Schedule

Flexible schedule required to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel.

Benefits

Explore our benefits site to discover all the perks and support we offer: benefits.fivebelow.com/public/welcome