Support Lead Part Time
At Five Below, our growth is driven by people who embrace our purpose: creating an amazing experience where life is way better when you can Let Go & Have Fun with unlimited possibilities—all priced so low you can always say yes to the newest, coolest stuff! With over 20,000 associates, Five Below is a unique workplace where culture, values, and The Five Below Way inspire big ideas, super energy, and passion, making it a WOWplace to grow your career.
About the Role
The Support Lead, under the leadership of the Store Manager and Customer Service Manager, assists in directing Front End Leads (if applicable) and sales associates while serving as the Manager on Duty. This role is responsible for key store functions, ensuring exceptional customer experiences, front-end operations, cash management, cleanliness, safety, and driving sales.
Responsibilities
- Ensures all associates and managers deliver exceptional customer service ("Wow the Customer") through personal interactions.
- Achieves CSAT (Customer Satisfaction) score goals set by the District Manager.
- Leads front-end operations and trains staff on the High Fives of Customer Service.
- Ensures fast, friendly checkout experiences for every guest.
- Maintains store cleanliness, recovery, and readiness for customers at all times.
- Performs opening and closing store procedures.
- Assists with front-end operations and performs Store Manager duties in their absence.
- Supervises, trains, coaches, and develops all associates.
- Reviews and acts on all corporate communications.
- Partners with supervisors or corporate office to resolve store issues.
- Drives store sales, controls expenses, and assists with payroll to stay within budget.
- Assists in merchandising procedures and adheres to all Standard Operating Procedures (SOP).
- Handles cash procedures, including preparing and dropping bank deposits, and authorizes register functions (e.g., post voids, returns, discounts).
- Complies with Human Resources policies and procedures.
- Assists in receiving, stocking, and unloading merchandise from trucks.
- Checks in shipments, stages merchandise for the sales floor, and packs out merchandise.
- Assists with front-end and queue merchandising.
- Drives key metrics: Sales, ADS (Average Dollar Sale), CSAT Scores, and Expense Control.
- Performs store maintenance, including garbage disposal, sweeping, cleaning bathrooms, and stock room upkeep.
Physical Requirements
- Frequently operates a cash register.
- Frequently moves merchandise weighing up to 25 lbs and places/removes items up to a height of 5-10 feet.
- Frequently ascends/descends ladders to retrieve and put away stock.
- Frequently kneels, bends, twists, and stoops, including in the stock room and on the sales floor.
- Frequently communicates with customers, managers, and coworkers in person and via telephone.
- Frequently moves across the sales floor and between the sales floor and stock room.
- Must be able to identify and discern email and print instructions (e.g., merchandise layouts, schedules, SOPs).
- Must remain in a stationary, upright position for 80% of the time.
Qualifications
- High school graduate or equivalent; college experience preferred.
- Minimum of 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task and think creatively.
- Ability to maintain composure under pressure.
Key Attributes
- Customer Service
- Organization
- Productivity
- Ability to multi-task
- Follows Directions
- Professionalism
- Trainer/Developer/Motivator
- Communication
- Sales Driver/Goal-Oriented
Benefits
Explore our benefits site to discover health coverage, financial and personal wellness support, and more. Visit benefits.fivebelow.com/public/welcome for details.
Pay
Starting at $11.50 per hour.