Support Lead Part Time

At Five Below, our growth comes from people who embrace our purpose: life is better when you’re free to “Let Go & Have Fun” in an amazing experience filled with unlimited possibilities, priced low enough to say yes to the newest, coolest stuff. Our culture—The Five Below Way—drives big ideas, super energy, passion, and a workplace that inspires both associates and customers.

Responsibilities

• Ensures all crew members are “Wowing the Customer” through personal contact.
• Trains the crew on the B.E.S.T. customer service experience, delivering fast, friendly checkout.
• Helps oversee daily activities of store associates, ensuring effective duties and excellent service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and urgent issues.
• Manages opening and closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for smooth daily operation.
• Supports onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service.
• Partners with the store leadership team on merchandising procedures and World Recovery.
• Performs store maintenance such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lb and place/remove items up to 5‑10 ft high.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers face‑to‑face and by phone, and exchange accurate information with managers and coworkers.
• Frequently move across the sales floor assisting customers and transporting merchandise between the sales floor and stock room.
• Ability to work a flexible schedule—including day, evening, weekends, and possible overnight shifts and travel—to meet business needs.
• Must be able to interpret email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for 80 % of the time.
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.

Pay

Hourly position starting at $11.50.

Schedule

• Flexible schedule required.
• Work may include days, evenings, weekends, overnight shifts, and travel as needed.