Support Engineer- Tier II

About the role

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies.

Responsibilities

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions

Qualifications

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem-solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience troubleshooting printers
• Experience with Azure

Skills

• A degree in Information Technology is a plus
• MS-102 certification is a plus
• MD-102 certification is a plus

Pay

The targeted base compensation for this role is $70,000-$75,000.

Schedule

This role will operate in Eagan, Minnesota.